Gateway GT5062b User Manual

®GATEWAY COMPUTERREFERENCEGUIDE8512243.book Page a Monday, February 12, 2007 4:35 PM

CHAPTER 1: About This Reference48512243.book Page 4 Monday, February 12, 2007 4:35 PM

CHAPTER 6: Troubleshooting94Your fax communications program only sends and receives faxes at 14,400 bps when you have a 56K modem• Current fax technol

www.uk.gateway.com95The modem is noisy when it dials and connectsWhen your modem tries to connect to another modem, it begins handshaking. Handshaking

CHAPTER 6: Troubleshooting96The mouse works erratically• If the mouse pointer begins moving erratically across the computer display or becomes difficu

www.uk.gateway.com97PrinterThe printer will not turn on• Make sure that the printer is online. Many printers have an online/offline button that you ma

CHAPTER 6: Troubleshooting983 Right-click the printer you want to use. If the menu shows a check mark next to Use Printer Offline, click Use Printer O

www.uk.gateway.com99Recovering your systemYou can solve most computer problems by following the information in “Troubleshooting” on page 79 or in the

CHAPTER 6: Troubleshooting100Recovering pre-installed software and driversYou can perform a partial recovery by recovering the software and device dri

www.uk.gateway.com101You should create a set of discs for recovering your pre-installed software and device drivers, in case you need to use them late

CHAPTER 6: Troubleshooting1024 Insert a blank, recordable disc into a recordable disc drive, then click Next. If an AutoPlay dialog box opens, click t

www.uk.gateway.com103Recovering pre-installed software and drivers using Gateway Recovery CenterTo recover specific drivers and software: 1 Click (St

CHAPTER25Checking Out YourComputer• Front• Back8512243.book Page 5 Monday, February 12, 2007 4:35 PM

CHAPTER 6: Troubleshooting1043 Click the software or driver you want to recover, then click Next.Recovering pre-installed software and drivers using r

www.uk.gateway.com1052 To recover pre-installed software, click Application recovery, then click the software you want to recover.- OR -To recover pre

CHAPTER 6: Troubleshooting106Using Microsoft System RestoreMicrosoft System Restore periodically takes “snapshots” of your system settings and saves t

www.uk.gateway.com1072 On the left side of the window, click Repair Windows using System Restore, then click Next. The Choose a restore point dialog b

CHAPTER 6: Troubleshooting108Manually creating a restore pointTo manually create a restore point: 1 Click (Start), Control Panel, System and Maintena

www.uk.gateway.com109Recovering your system to its factory conditionIf your computer’s problems are not solved by any of the other recovery options, y

CHAPTER 6: Troubleshooting1108 To perform a recovery with data backup (recommended), click Recovery with automatic data backup, then click Next.- OR -

www.uk.gateway.com1113 When the prompt “Press any key to boot from CD or DVD” appears, press any key on your keyboard. A list of valid boot devices ap

CHAPTER 6: Troubleshooting112• Have your customer ID, serial number, and order number available, along with a detailed description of your problem, in

www.uk.gateway.com113Calling Customer CareThe label on the top of your computer contains information that identifies your computer model and serial nu

CHAPTER 2: Checking Out Your Computer6FrontMemory card readerDVD/CD driveMicrophone jackPower button/ power indicatorDVD/CD drive (optional)Headphone

CHAPTER 6: Troubleshooting1148512243.book Page 114 Monday, February 12, 2007 4:35 PM

APPENDIXA115Legal Notices• Important safety information• Regulatory compliance statements• Environmental information• Notices8512243.book Page 115 M

APPENDIX A: Legal Notices116Important safety informationYour Gateway system is designed and tested to meet the latest standards for safety of informat

www.uk.gateway.com117•Do not walk on the power cord or allow anything to rest on it.•Do not spill anything on the system. The best way to avoid spills

APPENDIX A: Legal Notices118FCC declaration of conformityResponsible party:Gateway, Inc.7565 Irvine Center DriveIrvine, CA 92618Phone: 800-846-2000Thi

www.uk.gateway.com119CanadaIndustry Canada (IC) Unintentional emitter per ICES-003This digital apparatus does not exceed the Class B limits for radio

APPENDIX A: Legal Notices120Television antenna connectors protection (for systems fitted with TV/cable TV tuner cards)External television antenna grou

www.uk.gateway.com121Power linesDo not locate the antenna near overhead light or power circuits, or where it could fall into such power lines or circu

APPENDIX A: Legal Notices122Environmental informationThe product you have purchased contains extracted natural resources that have been used in the ma

www.uk.gateway.com123Trademark acknowledgmentsGateway and the Black-and-White Spot Design are trademarks or registered trademarks of Gateway, Inc. in

www.uk.gateway.com7Component Icon DescriptionMemory card readerInsert a memory card from a digital camera, MP3 player, PDA, cellular telephone, or oth

APPENDIX A: Legal Notices1248512243.book Page 124 Monday, February 12, 2007 4:35 PM

125AAC power connector 8accessoriessafety precautions 117activity indicatorsSee indicatorsapplication buttons 21application key 20, 21arrow keys

126Indexcleaning 64copying 28inserting 24playing audio 26recording 28troubleshooting 79CD driveadding 45identifying 25locating drive 7replaci

127www.uk.gateway.comDdefault printersetting 97defragmenting hard drive 69deleting files and folders 67dial-up modem 16adjusting volume 95connect

128Index94filesbacking up 70deleting 67finding 75opening 23transferring 74troubleshooting 84types 74findingfiles 75files and folders 74Firewi

129www.uk.gateway.combuttons 19, 20cleaning 63features 19, 20PS/2 port 8troubleshooting 87USB port 7, 9keys and buttonsapplication 20, 21arrow

130Indexcleaning 63clicking 23double-clicking 23moving pointer 22, 23moving screen objects 23opening files, folders, and programs 23pointer 22P

131www.uk.gateway.cominstalling 33parallel port 9setting default 97troubleshooting 97USB port 7, 9programsclosing unresponsive 18opening 23reco

132Indexselecting 23Scroll Lock indicator 20, 21scroll wheel 23Secure Digital 29serial number 3, 113serial port 33setting upsafety precautions

133www.uk.gateway.comprinter 97safety guidelines 78screen 82screen area 82screen resolution 82sound 98technical support 111telephone support 1

CHAPTER 2: Checking Out Your Computer8BackImportantYour computer’s hardware options and port locations may vary from this illustration.Component Icon

134Index8512243.book Page 134 Monday, February 12, 2007 4:35 PM

8512243.book Page 135 Monday, February 12, 2007 4:35 PM

MAN GERSHWIN UK REF R1 2/078512243.book Page 136 Monday, February 12, 2007 4:35 PM

www.uk.gateway.com9Monitor (VGA) port Plug a VGA (blue connector) monitor cable into this port.IEEE 1394 port Plug IEEE 1394 (also known as Firewire™)

CHAPTER 2: Checking Out Your Computer10Ethernet (network) jackPlug an Ethernet network cable or a device (such as a DSL or cable modem for a broadband

CHAPTER311Setting Up and GettingStarted• Working safely and comfortably• Preparing power connections• Connecting to a broadband modem or network• Conn

CHAPTER 3: Setting Up and Getting Started12Working safely and comfortablyBefore using your computer, follow these general guidelines for setting up a

www.uk.gateway.com13Reducing eye strainSunlight or bright indoor lighting should not reflect on the monitor screen or shine directly into your eyes.•

8512243.book Page b Monday, February 12, 2007 4:35 PM

CHAPTER 3: Setting Up and Getting Started14Sitting at your computer• Avoid bending, arching, or angling your wrists. Make sure that they are in a rela

www.uk.gateway.com15Checking the voltage selectionThe power supply, a component built into your computer, provides power to the system board, add-in c

CHAPTER 3: Setting Up and Getting Started16Connecting a dial-up modemYour computer may have a 56K modem that you can use with a standard telephone lin

www.uk.gateway.com175 To open your computer’s Start menu, click (Start). From that menu, you can run programs and search for files. For more informa

CHAPTER 3: Setting Up and Getting Started18To put your computer to sleep: 1 Click (Start), then click (power). The computer saves your session and

www.uk.gateway.com192 If your computer does not turn off, press and hold the power button until the computer turns off (about five seconds), then pres

CHAPTER 3: Setting Up and Getting Started20Elite multimedia keyboard featuresThe keyboard has several different types of keys and buttons. Your keyboa

www.uk.gateway.com21Feature Icon DescriptionSleep button Press this button to activate your computer’s Sleep (power-saving) mode.Function keys Press t

CHAPTER 3: Setting Up and Getting Started22Using the mouseThe mouse is a device that controls the pointer movement on the computer display. This illus

www.uk.gateway.com23You can use the scroll wheel on the mouse to move through a document. This feature is not available in all programs.For more infor

iChapter 1: About This Reference. . . . . . . . . . . . 1About this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2Ac

CHAPTER 3: Setting Up and Getting Started24Using optical drivesFeaturesYour optical drive has the following basic components:Loading an optical discTo

www.uk.gateway.com25Identifying optical drive typesYour computer may contain one of the following drive types. Press the drive’s eject button, then Lo

CHAPTER 3: Setting Up and Getting Started26Playing discsPlaying a CDA standard compact disc (CD) can hold an entire album of digital songs and can be

www.uk.gateway.com27Playing a DVDA Digital Versatile Disc (DVD) is similar to a standard CD but has greater data capacity. Because of this increased c

CHAPTER 3: Setting Up and Getting Started28Creating discsRecording to optical discsYou can use the disc burning program on your computer to copy track

www.uk.gateway.com29Memory card typesThe memory card reader supports several memory card types. To determine which types are supported by your card re

CHAPTER 3: Setting Up and Getting Started30Using the diskette drive The optional diskette drive (not available on all systems) uses 3.5-inch diskettes

www.uk.gateway.com31To adjust the volume from Windows: 1 Click (Volume) on the taskbar. The volume control slider opens.2 Click and drag the slider

CHAPTER 3: Setting Up and Getting Started325 Click X in the top-right corner of the window to close it.Configuring the audio jacksIf the back of your

www.uk.gateway.com33Installing a printer, scanner, or other deviceYour computer has one or more of the following ports: IEEE 1394 (also known as Firew

ContentsiiCreating discs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28Using the memory card reader . . . . . . . . . . . .

CHAPTER 3: Setting Up and Getting Started348512243.book Page 34 Monday, February 12, 2007 4:35 PM

CHAPTER435Upgrading Your Computer• Preventing static electricity discharge• Opening the case• Closing the case• Replacing the color panel• Installing

CHAPTER 4: Upgrading Your Computer36Preventing static electricity dischargeThe components inside your computer are extremely sensitive to static elect

www.uk.gateway.com37Opening the caseYour computer case provides easy access to internal components.Removing the side panelTo remove the side panel: 1

CHAPTER 4: Upgrading Your Computer38Removing the front bezelTo remove the front bezel: 1 Remove the side panel by following the instructions in “Remo

www.uk.gateway.com39Closing the caseReplacing the front bezelTo replace the front bezel: 1 Slide the tabs on the right side of the bezel into the slo

CHAPTER 4: Upgrading Your Computer40Replacing the side panelTo replace the side panel: 1 Make sure that all of the internal cables are arranged insid

www.uk.gateway.com412 Press firmly on the lower left and lower right parts of the color panel to release the panel from the front bezel. You should pr

CHAPTER 4: Upgrading Your Computer424 Slide the tabs of the new color panel up into the slots on the front bezel.5 Press firmly on the lower left and

www.uk.gateway.com43Installing memoryWhen you upgrade the computer memory, make sure that you install the correct type of memory module for your compu

www.uk.gateway.comiiiUsing BigFix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65Managing hard drive space . . . . .

CHAPTER 4: Upgrading Your Computer445 Align the notches on the new DIMM with the notches on the memory module bank and press the module firmly into th

www.uk.gateway.com45Adding or replacing an optical disc driveTo add replace an optical drive: 1 Remove the side panel by following the instructions i

CHAPTER 4: Upgrading Your Computer466 Remove the two drive retention screws.7 Slide the drive forward and out of the drive bay.8 Slide the new drive i

www.uk.gateway.com47Replacing the memory card readerTo replace the memory card reader: 1 Remove the side panel by following the instructions in “Remo

CHAPTER 4: Upgrading Your Computer485 Unplug the cable from the back of the card reader, then slide the card reader toward the front of your computer.

www.uk.gateway.com49Adding or replacing a hard driveTo add or replace a hard drive: 1 Remove the side panel by following the instructions in “Removin

CHAPTER 4: Upgrading Your Computer504 Loosen the captive thumbscrew that secures the hard drive cage to the computer. (This screw cannot be removed.)5

www.uk.gateway.com519 Line up the tabs on the right side of the cage with the slots on the inside of the case, then slide the cage into the case.10 Ti

CHAPTER 4: Upgrading Your Computer524 Loosen the four captive screws that secure the heat sink and fan assembly to the system board, then remove the a

www.uk.gateway.com538 If this is a new heat sink, remove the strip on the heat sink that covers the gray thermal grease. If you are re-using a heat si

ContentsivPasswords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96Power . . . . . . . . . . . . . . . . . . . . . . . .

CHAPTER 4: Upgrading Your Computer544 If you are replacing an expansion card, remove the old card. You can slightly seesaw the card end-to-end to loos

www.uk.gateway.com55Replacing the system batteryIf the computer clock does not keep time or the settings in the BIOS Setup utility are not saved when

CHAPTER 4: Upgrading Your Computer567 Locate the old battery on the system board and note its orientation. You will need to install the new battery th

www.uk.gateway.com57Replacing the system boardTo replace the system board: 1 Remove the side panel by following the instructions in “Removing the sid

CHAPTER 4: Upgrading Your Computer589 If your replacement system board does not include a processor remove the processor from the old system board by

CHAPTER559Maintaining YourComputer• Setting up a maintenance schedule• Caring for your computer• Cleaning your computer• Updating Windows• Using BigFi

CHAPTER 5: Maintaining Your Computer60Setting up a maintenance scheduleUse the following table to set up a regular maintenance schedule.Maintenance ta

www.uk.gateway.com61Caring for your computerTo extend the life of your computer:• Be careful not to bump or drop your computer, and do not put any obj

CHAPTER 5: Maintaining Your Computer62Cleaning your computerKeeping your computer clean and the vents free from dust helps keep your computer performi

www.uk.gateway.com63Cleaning the keyboardYou should occasionally clean the keyboard to remove dust and lint trapped under the keys.To clean the keyboa

CHAPTER11About This Reference• About this guide• Accessing the online User Guide• Gateway contact information• Microsoft Certificate of Authenticity•

CHAPTER 5: Maintaining Your Computer64Cleaning optical discsOptical discs (CDs, DVDs, and Blu-ray Discs) get dirty from frequent handling.To clean an

www.uk.gateway.com65Using BigFixBigFix monitors your computer for problems and conflicts. It automatically gathers information about the latest bugs,

CHAPTER 5: Maintaining Your Computer66Managing hard drive spaceWindows provides several utilities you can use to check hard drive space, delete unnece

www.uk.gateway.com672 Right-click the drive that you want to check for available file space, then click Properties. Drive space information appears.De

CHAPTER 5: Maintaining Your Computer682 Click one of the options:• My files only cleans only the folders for the currently logged in user.• Files from

www.uk.gateway.com693 Click Check Now, then click Start. Your drive is checked for errors. This process may take several minutes. After Windows has fi

CHAPTER 5: Maintaining Your Computer70To defragment the hard drive: 1 Disconnect your computer from the network.2 Click (Start), All Programs, Access

www.uk.gateway.com71To back up files: 1 Click (Start) then click Computer. The Computer window opens.2 Right-click the drive that you want to back up

CHAPTER 5: Maintaining Your Computer72Scheduling maintenance tasksTask Scheduler lets you schedule maintenance tasks such as running Disk Defragmenter

www.uk.gateway.com73Moving from your old computer Transferring files and settings automaticallyYou can move your files, folders, software settings, an

CHAPTER 1: About This Reference2About this guideThis guide includes information and maintenance instructions that are specific to your model of Gatewa

CHAPTER 5: Maintaining Your Computer74Transferring files and settings manually You can manually transfer your personal data files by copying them to r

www.uk.gateway.com75Finding other filesUse Windows Find or Search to locate other personal data files. For more information, see “Using Windows” in yo

CHAPTER 5: Maintaining Your Computer768512243.book Page 76 Monday, February 12, 2007 4:35 PM

CHAPTER677Troubleshooting• Safety guidelines• First steps• Troubleshooting• Recovering your system• Telephone support8512243.book Page 77 Monday, Fe

CHAPTER 6: Troubleshooting78Safety guidelinesWhile troubleshooting your computer, follow these safety guidelines:First stepsIf you have problems with

www.uk.gateway.com79TroubleshootingTroubleshooting topics are listed in alphabetical order.Add-in cardsSee “Expansion cards” on page 84.AudioSee “Soun

CHAPTER 6: Troubleshooting80An audio CD does not produce sound• Make sure that the disc label is facing up, then try again.• Some music CDs have copy

www.uk.gateway.com81Diskette driveThe diskette drive is not recognized• Shut down and restart your computer.You cannot save a file to diskette or you

CHAPTER 6: Troubleshooting82The diskette drive LED is lit continuously• Remove the diskette from the drive. If the light stays on, try restarting your

www.uk.gateway.com83EthernetYou cannot see the other computers on your network• Make sure that your Ethernet cable is plugged into the Ethernet jack o

www.uk.gateway.com3Gateway contact informationThe label on the top of your computer contains information that identifies your computer model and seria

CHAPTER 6: Troubleshooting84Your Ethernet network is running slower than you expect• If your Ethernet network is running slower than you expect, check

www.uk.gateway.com85Hard driveYou see an “Insufficient disk space” error message• Delete unnecessary files from the hard drive using Disk Cleanup. For

CHAPTER 6: Troubleshooting86You cannot connect to the Internet• If you are using a dial-up modem, make sure that the modem cable is plugged into the m

www.uk.gateway.com87People are sending you e-mail messages, but you have not received any mail• Click the receive button in your e-mail program.• Make

CHAPTER 6: Troubleshooting88The Media Center video display looks bad on your TVMany factors, such as the display type, quality of the video source, ty

www.uk.gateway.com89• Screen resolution—Many TVs cannot display the high resolution that your computer’s video signal uses, and may shift, scramble, o

CHAPTER 6: Troubleshooting90You want to change display settings to get better TV or DVD image quality• Adjust the display device brightness, contrast,

www.uk.gateway.com91MemoryYou see a “Memory error” message• Use the Memory Diagnostic Tool to inspect your system memory. To run the Memory Diagnosti

CHAPTER 6: Troubleshooting92Modem (dial-up)See also “Internet” on page 85.Your modem does not dial or does not connect• Make sure that the modem cable

www.uk.gateway.com93• Disconnect any answering machine, fax machine, or printer that is on the same line as the modem. Do not connect these devices to