Gateway E1400 User Manual

MAN US E1400 MT SYS GDE R0 02/00E1400 Mid TowerSystem Manual

Front panel 3Power LED lights when the computer is turned on. The green light indicates your computer is using full power. The amber light indicates y

Hard drive problems 93Hard drive problemsThe SCSI drive is not recognized by the system.The IDE drive is not recognized by the system.Probable Cause S

94 TroubleshootingMemory/processor problemsMemory errors were detected during system start up.A new processor is not recognized by the system.Probable

Modem problems 95Modem problemsThe modem is not recognized by the system.Probable Cause SolutionThe modem has not beenadded as new hardware.Add the mo

96 TroubleshootingPeripheral/adapter problemsA SCSI device is not recognized by the system.The diskette drive is not recognized by the system.Probable

Peripheral/adapter problems 97The diskette drive will not read, write, or format.The diskette drive LED illuminates continuously.An adapter card is no

98 TroubleshootingPrinter problemsThe printer will not turn on.The printer is turned on but will not print.The printer prints garbled text.Probable Ca

System problems 99System problemsThe system will not start up.The system is non-responsive.The keyboard does not work.Probable Cause SolutionThe syste

100 TroubleshootingThe mouse does not work.Probable Cause SolutionThe mouse is not plugged inor connected properly.Check the cable. Make sure it is pl

Video problems 101Video problemsThe system is running but there is no display.The text on the display is dim or difficult to read.Probable Cause Solut

102 TroubleshootingThe color monitor displays everything in black and white.The displayed characters are garbled.The video is distorted.Probable Cause

4 System FeaturesRear panelThe Mid Tower rear panel includes the following Input/Output (I/O) ports, connectors, and switches:Audio Line-out, and Line

Video problems 103The monitor is too close to asource of electricalinterference.Move the monitor away from sources ofelectrical interference, such as

104 TroubleshootingError messagesThis section lists common error messages that may be displayed on your monitor. These messages often indicate procedu

Error messages 105Diskette drive reset failed. Enter the BIOS Setup utility, then make sureof the diskette drive parameters.Check the diskette drive c

106 TroubleshootingInvalid password. Enter your password again, making sure toenter it correctly.If you do not know the password, you mayneed to reins

Error messages 107Print queue is full. Wait until the current print job has completedbefore sending another print job.If you receive this error often,

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10910Safety,Regulatory, andNoticesImportant safety informationYour Gateway system is designed and tested to meet the latest standards for safety of in

110 Safety, Regulatory, and NoticesSettingupyoursystemRead and follow all instructions marked on the product and in the documentation before you opera

111Replacement parts and accessoriesUse only replacement parts and accessories recommended by Gateway.Important Do not use Gateway products in areas c

112 Safety, Regulatory, and NoticesRegulatory compliance statementsAmerican usersFCC Part 15This device has been tested and found to comply with the l

Rear panel 5Power Connector connects the computer power cord. The other end of the power cord plugs into an AC outlet or power strip.RJ-45 LAN connect

113FCC part 68 (applicable to products fitted with USA modems)Your modem complies with Part 68 of the Federal Communications Commission (FCC) rules. O

114 Safety, Regulatory, and NoticesCanadian usersICES-003This digital apparatus does not exceed the Class B limits for radio noise emissions from digi

115European usersEuropean directivesThis Information Technology Equipment has been tested and found to comply with the following European directives:E

116 Safety, Regulatory, and NoticesJapanese usersVCCI statementThis equipment is in the Class B category (Information Technology Equipment to be used

117Australia and New Zealand usersEMI statementThis device has been tested and found to comply with the limits for a Class B digital device, pursuant

118 Safety, Regulatory, and NoticesLaser safety statementAll Gateway systems equipped with CD and DVD drives comply with the appropriate safety standa

119Reference Grounding component1 Electric service equipment2 Power service grounding electrode system (NEC Art 250, Part H)3Groundclamps4 Grounding c

120 Safety, Regulatory, and NoticesNoticesCopyright © 2000 Gateway, Inc.All Rights Reserved4545 Town Centre CourtSan Diego, CA 92121 USAAll Rights Res

Specifications 121ASpecificationsThe following specifications are for the standard configuration; your system may contain optional equipment. All spec

122 SpecificationsSystem environment Internal temperature: 10°Cto35°CHumidity: 20% to 80%Altitude: -200 ft. to 10,000 ft.Shock/vibration: 12g, 11ms ha

6 System FeaturesInside the computerThe following illustration shows locations of various system components:A System boardB Riser cardC Power supply r

Index 123IndexAaccessories, safety precautions 111adapter cards, troubleshooting 97adding5.25-inch drive 35diskette drive 31expansion card 48hard driv

124 IndexEemptying the recycle bin 77error messages 104Exit menu, Setup utility 66expansion cardadding 48troubleshooting 97FFAQ (frequently asked ques

Index 125cleaning 88mousecleaning 88troubleshooting 100Ooperating system, setup 13Pperipheral devices, troubleshooting 96ports, location of 4POST (pow

126 IndexSecurity menu, Setup utility 66setting upoperating system 13safety precautions 109Setup utilityBIOS 65menus 66navigating through 66shut-down

Index 127BIOS 65hard drive maintenance 73Vvideo, troubleshooting 101viruses, protecting against 78Wwakeup circuitry 82Windows 95setup 13shut-down proc

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MAN US E1400 MT SYS GDE R0 02/00E1400 Mid TowerSystem Manual

System board 7System boardA I/O (input/output) connectorsB Configuration jumper (J6C1)C BatteryD DIMM slotsE ProcessorF Processor fan connectorAFCDE05

8 System FeaturesRiser cardThe riser card is mounted to the chassis by three screws at the top. The riser card includes a chassis intrusion switch to

Riser card 9HPCI slots (5)I Chassis intrusion switchJ Hard drive power connectorK Primary IDE connectorL Remote lock/unlockM Chassis fan connectorN Fr

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Setting up your system 112System SetupSetting up your systemFollow the instructions on the poster that came with your system for assembly instructions

12 System SetupStarting your systemBefore you start your system for the first time:Refer to the safety information beginning on page 109.Make sure the

iContentsPreface...vConventionsusedinthismanual ... vGe

Starting your system 13Wait until the startup procedure is finished before loading a diskette in the diskette drive, or the computer may search the di

14 System SetupTurning off your systemEvery time you turn off your system, shut down the operating system first. You may lose data if you do not follo

Resetting your system 15Resetting your systemIf your computer does not respond to keyboard or mouse input, you may have to close any programs that are

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Static electricity precautions 173Case AccessStatic electricity precautionsStatic electricity can permanently damage electronic components in your com

18 Case AccessFollow these precautions to avoid electrostatic damage to your system components:Avoid static-causing surfaces such as plastic and packi

Opening the case 19Opening the caseThe case has two removable side panels. Both panels are screwless, meaning you do not have to remove any screws to

20 Case Access3 Push the release button located in the lower right-hand corner of the front bezel. The bottom portion of the right panel unlatches fro

Opening the case 214Lift up on the right panel, then lift the panel up and away from the chassis.Right panel05960.book Page 21 Monday, February 21, 20

22 Case AccessTo remove the left panel:1 Remove the right panel. (See “Removing the side panels” on page 19 for instructions.)2 Slide the left panel r

iiReplacingtheharddrive ...38Adding an additional hard drive . . . . . . . . . . ...

Closing the case 23Closing the caseReplace the cover as soon as you finish installing or removing components so that dust and dirt (which could damage

24 Case AccessTo replace the right panel:1 Align the tabs at the top of the panel with the tab holes at the top of the chassis.2 Insert the tabs into

About replacing drives 254Replacing andAdding DrivesAbout replacing drivesThe standard configuration for your computer includes a 5.25-inch IDE CD dri

26 Replacing and Adding DrivesIf only one drive is attached to a controller cable, configure the drive as single if it is a hard drive or master if it

Releasing the drive cage 273Using one hand, grasp the drive cage handle located above the drive cage. Using your other hand, press the drive cage rele

28 Replacing and Adding DrivesReinserting the drive cageYou can easily slide the drive cage back into the chassis.To reinsert the drive cage:1 With on

Replacing the diskette drive 29Replacing the diskette driveThe 3.5-inch diskette drive is attached to the drive cage with a drive locking tab. The dri

30 Replacing and Adding Drives5 From the rear of the drive cage, push the diskette drive toward the front of the chassis and through the front bezel.6

Adding a second diskette drive 31Adding a second diskette driveYou can add a second 3.5-inch diskette drive. You do not have to use any screws to add

32 Replacing and Adding Drives5 Remove the filler panel on the front bezel by squeezing the two tabs on the left side of the filler panel. The filler

iiiCleaningthecomputerandmonitorcases ...889 Troubleshooting ...89Introductio

Replacing the CD drive 33Replacing the CD driveThe CD drive is attached to the drive cage by a drive locking tab. You do not have to remove any screws

34 Replacing and Adding Drives5 From the rear of the drive cage, push the drive toward the front of the chassis and through the front bezel.6 Set any

Adding a second 5.25-inch device 35Adding a second 5.25-inch deviceYou can add a second 5.25-inch device, such as a CD-RW or CD/DVD drive. You do not

36 Replacing and Adding Drives5 Remove the filler panel on the front bezel by squeezing the two tabs on the left side of the filler panel. The filler

Adding a second 5.25-inch device 377Place the new drive into the drive cage. Make sure the threaded holes on the drive align with the locking tab hole

38 Replacing and Adding DrivesReplacing the hard driveThe 3.5-inch hard drive is located in a metal tray that slides in and out of the hard drive cage

Replacing the hard drive 395Pull on the rail to expand the tray, then remove the drive from the tray.6 Set any jumpers on the new drive. (See the driv

40 Replacing and Adding Drives9 Align the drive tray rails with the side channels in the hard drive cage, then slide the drive tray into the hard driv

Adding an additional hard drive 41Adding an additional hard driveThe E1400 Mid Tower hard drive cage can hold up to three 3.5-inch hard drives.To add

42 Replacing and Adding Drives4 Remove the tray by squeezing both release tabs inward, then slide the hard drive tray out of the drive cage.5 Set any

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Adding an additional hard drive 437Expand the tray until it fits the size of your drive, then lower the drive into the tray. Release the tray so it ca

44 Replacing and Adding Drives9 Push the drive tray into the drive cage until the release tabs snap into place.10 Connect the power and data cables to

Adding or replacing memory 455SystemComponentsAdding or replacing memoryThe Synchronous Dynamic Random Access Memory (SDRAM) Dual Inline Memory Module

46 System ComponentsTo install DIMMs:1 Turn off the computer, disconnect the power cord, and disconnect the modem cord, if your computer has a modem.2

Adding or replacing memory 475Insert the DIMM into the socket and align the two bottom notches in the DIMM with the two notches in the DIMM socket.6 G

48 System ComponentsAdding an expansion cardThe E1400 Mid Tower chassis has five expansion slots for PCI cards. The riser card has five PCI connectors

Adding an expansion card 495From inside the computer, press the slot cover clamp down and toward the back of the chassis, then lift the slot cover up

50 System Components6 Insert the edge of the expansion card into the slot on the riser card and press firmly to seat the card. If the plastic tabs on

Replacing the AGP card 51Replacing the AGP cardObserve the following instructions for replacing the Accelerated Graphics Port (AGP) card.To replace th

52 System ComponentsReplacing the batteryThe battery (3.3V) provides power for the system real-time clock and CMOS RAM, which holds the system configu

Conventions used in this manual vPrefaceConventions used in this manualThroughout this manual, you will see the following conventions:Convention Descr

Replacing the battery 537Press the new battery in the socket with the positive pole up. Make sure you have pressed the battery down far enough for it

54 System ComponentsReplacing the power supplyObserve the following instructions for removing the power supply and installing a new one. Your power su

Replacing the power supply 555Make sure that the voltage switch on the back of the new power supply is set to the correct voltage for your area.6 Inse

56 System ComponentsReplacing the system boardThe system board is installed on a system board tray assembly. To remove the system board, you must firs

Replacing the system board 574Grasp the handle, lower the tray assembly slightly, then support the bottom or back of the tray assembly with your other

58 System ComponentsTo replace the system board:1 Remove or disconnect the following devices from the system board:Processor. (See “Replacing the proc

Replacing the system board 59To replace the system board tray assembly:1 Align the two hinges on the sides of the system board tray over the pins on t

60 System Components3 Push the tray assembly toward the chassis until the three tabs at the top of the tray assembly are seated in the corresponding s

Replacing the processor 61Replacing the processorYour system board currently supports the Intel Celeron and Pentium III (FC-PGA 370) processors. See t

62 System Componentsc Lift the heat sink at an angle and unhook the clip from the other tab. Lift the heat sink off the processor.4 Remove the process

viGetting additional informationLog on to the Gateway Support Center at www.gateway.com/support to find information about your system or other Gateway

Replacing the processor 636Replace the heat sink:a Hook the metal clip on the heat sink to the tabs on the processor socket. Make sure the heat sink i

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About the BIOS Setup utility 656Using the BIOSSetup UtilityAbout the BIOS Setup utilityThe computer’s BIOS has a built-in setup utility that lets you

66 Using the BIOS Setup UtilityAs you select items on the Main menu, or in submenus, you will see specific information related to the current selectio

Updating the BIOS 67Updating the BIOSIf you need a new version of the BIOS, you can download the BIOS update from technical support on the Gateway Web

68 Using the BIOS Setup UtilityTo update the BIOS:1 Place the bootable diskette containing the BIOS files into drive A:, then restart the computer. Th

Setting the system board jumpers 69Setting the system board jumpersThe J6C1 configuration jumper on the system board lets you clear passwords and reco

70 Using the BIOS Setup UtilityTo recover the BIOS:1 Turn off the computer, disconnect the power cord, then disconnect the modem cord, if your compute

Protecting against power source problems 717Managing YourSystemProtecting against power sourceproblemsSurge suppressors, line conditioners, and uninte

72 Managing Your SystemWhen purchasing a surge suppressor:Make sure the surge suppressor meets the appropriate product safety certification for your l

Easy to service chassis 11SystemFeaturesEasy to service chassisThe E1400 Mid Tower has many features that let you easily access the inside of your sys

Maintaining and managing your hard drive 73Maintaining and managing your harddriveRegular maintenance can keep your hard drive operating efficiently,

74 Managing Your System8 Click Start. ScanDisk checks the drive for errors.9 Follow any instructions on screen for completing the scan.Using Check Dis

Maintaining and managing your hard drive 75Log off network connections before starting Disk Defragmenter, or network communication may stop the defrag

76 Managing Your SystemBackingupfilesRegularly backing up your files protects you from losing data and lets you keep fewer files on your hard drive. B

Maintaining and managing your hard drive 775Click Modified above the list. To see the Modified button, you may need to maximize the Find window. The l

78 Managing Your SystemSystem integrityYour system must be protected against electrical problems and physical hazards such as heat, moisture, and dust

System integrity 79To remove a virus:1 If you suspect your system has been infected with a virus, find and remove the virus immediately using an antiv

80 Managing Your SystemSystem recoveryTake advanced precautions that will allow you to restart your system and recover damaged files in the event that

System recovery 814Click Print.5 In Report type, select All devices and system summary.6 Click OK.Using your System Restoration CDThe System Restorati

82 Managing Your SystemSystem power managementThe power-management features supported by your system are described in the following sections.About sof

2 System FeaturesFront panelThe front panel contains following features:Audio-out port connects headphones or powered speakers that let you listen to

System power management 83Adding a Suspend option to the Start menuIf it’s not already shown in the Start menu, you can add an option that puts your s

84 Managing Your SystemTaking your system out of SuspendYou can take your system out of Suspend by pressing any key on the keyboard or by moving the m

System power management 85Checking the type of power management on your systemACPI is available only if Windows 98 was installed with ACPI enabled. If

86 Managing Your System3 Click the Advanced tab.4 Under When I press power button on my computer, select Standby.5 Click OK.After you have set the pow

Cleaning the mouse 878Cleaning YourSystemCleaning the mouseIf the mouse pointer on the screen moves erratically when you move the mouse, the inside of

88 Cleaning Your SystemCleaning the keyboardYou should clean the keyboard occasionally to free it of dust and lint particles trapped under the keys. T

Introduction 899TroubleshootingIntroductionIf your system does not operate correctly, re-read the instructions for the procedures you have performed.

90 TroubleshootingTroubleshooting checklistBefore turning on the system, make sure that:The power cord is connected to the AC power-in connector and a

CD/DVD drive problems 91CD/DVD drive problemsAn audio CD produces no sound.The CD/DVD drive is not recognized by the system.Probable Cause SolutionThe

92 TroubleshootingThe CD is scratched or dirty. Try cleaning the CD with a lint-free cloth.Check the CD for scratches.The CD/DVD drive needs tobe adde