Gateway M500 User Manual

Gateway M500 NotebookCustomizingTroubleshootinguser'sguide

4Chapter 1: Getting Startedwww.gateway.com4 Slide the cover release latch to the left (1) to open the LCD panel (2). Press the power button (3) to tur

94Appendix A: www.gateway.comEnvironment Temperature Operating: 5°C ~ 35°C Non-operating: -10°C ~ 65°C Humidity (non-condensing) Operating: 20% ~

B95Safety,Regulatory, andLegal InformationImportant safety informationYour Gateway system is designed and tested to meet the latest standards for safe

96Appendix B: Safety, Regulatory, and Legal Informationwww.gateway.comSetting up your system Read and follow all instructions marked on the product an

97Important safety informationwww.gateway.comReplacement parts and accessoriesUse only replacement parts and accessories recommended by Gateway.Import

98Appendix B: Safety, Regulatory, and Legal Informationwww.gateway.comRegulatory compliance statementsWireless GuidanceLow power, Radio transmitting t

99Regulatory compliance statementswww.gateway.comWarning In environments where the risk of interference to other devices or services is harmful or per

100Appendix B: Safety, Regulatory, and Legal Informationwww.gateway.comUnited States of AmericaFederal Communications Commission (FCC)Intentional emit

101Regulatory compliance statementswww.gateway.comFCC declaration of conformityResponsible party:Gateway Companies, Inc.610 Gateway Drive, North Sioux

102Appendix B: Safety, Regulatory, and Legal Informationwww.gateway.comTelecommunications per FCC part 68 (applicable to products fitted with USA mode

103Regulatory compliance statementswww.gateway.comLaser safety statementAll Gateway systems equipped with CD and DVD drives comply with the appropriat

5Care and maintenancewww.gateway.comCare and maintenanceTaking care of your notebook Do not expose your notebook to direct sunlight. Do not place it

104Appendix B: Safety, Regulatory, and Legal Informationwww.gateway.comNoticesCopyright © 2003 Gateway, Inc.All Rights Reserved14303 Gateway PlacePowa

105IndexAAC adaptercaring for 5connecting 3connector 13international adapters 73accessorieshard drive upgrade 65memory upgrade 65PC cards 60

106 cardPC slot 11using PC 60careAC adapter 5battery 6notebook 5carrying case 70CDejecting 32inserting 31CD driveeject button 10location 10st

107recordable 31status indicator 20DVDejecting 32inserting 31playing movies 33regional codes 33DVD driveeject button 10location 10regional c

108 hotkey help 24hotkeys 23mute 24Num Lock 21numeric keypad 22screen blank 24Scroll Lock 21Standby 24Windows 23LLANconnecting 34jack 13latch

109PC cards 60spare AC adapter 64spare battery 64Ppalm rest 8, 25parallel port 13, 58password 44changing in BIOS Setup utility 79removing in

110 dimensions 93display 92jacks 93keyboard 93LCD panel 92memory 92microprocessor 92ports 93size 93touchpad 93video 92weight 93Standby modeho

111Vventilation fan 12VGA port 13videoS-Video out jack 13, 55video cameraconnecting 63video specifications 92volumeadjusting 42controls 24,

112

MAN SYS M500 USR GDE R0 4/03

6Chapter 1: Getting Startedwww.gateway.comTaking care of your battery Use only batteries of the same kind as replacements. Turn off your notebook bef

27Getting Familiarwith YourNotebookRead this chapter to learn about: Components, ports, and jacks Features of your notebook

8Chapter 2: Getting Familiar with Your Notebookwww.gateway.comTop# Item Icon Description1 LCD panel Displays notebook output.2 Status indicators LEDs

9Topwww.gateway.com6 Speakers Output sound.7 Touchpad buttons (left and right)The left and right buttons function like the left and right mouse button

10Chapter 2: Getting Familiar with Your Notebookwww.gateway.comFront # Item Description1 Battery bay Insert the battery into this bay.2 Eject button

11Leftwww.gateway.comLeft # Item Icon Description1 Hard drive bay The hard drive is located in this bay.2 PC Card slot Insert one Type II 16-bit PC C

12Chapter 2: Getting Familiar with Your Notebookwww.gateway.comRight # Item Icon Description1 USB ports Plug USB (Universal Serial Bus) devices (such

13Backwww.gateway.comBack# Item Icon Description1 Power connector Plug the AC adapter cable into this connector.2 External monitor port Plug an extern

14Chapter 2: Getting Familiar with Your Notebookwww.gateway.com11 IEEE 1394 port (4-pin) Plug an IEEE 1394® (also known as FireWire® or iLink®) device

15Bottomwww.gateway.comBottom # Item Icon Description1 Battery lock latch Slide to unlock the battery.2 Battery release latch Slide to remove the batt

16Chapter 2: Getting Familiar with Your Notebookwww.gateway.comFeaturesThis notebook was designed with the user in mind. Here are just a few of its ma

17Featureswww.gateway.comConnectivity High-speed fax/data software modem Onboard PCI 10/100 Mbps LAN support Fast infrared wireless communication

18Chapter 2: Getting Familiar with Your Notebookwww.gateway.comLCD panelThe graphics display offers excellent viewing, display quality, and desktop-pe

19Status indicatorswww.gateway.comStatus indicatorsYour notebook has seven easy-to-read status indicators (LEDs) under the LCD panel.The Power and Sta

20Chapter 2: Getting Familiar with Your Notebookwww.gateway.com# Item Icon Description1 Wireless communicationLights when the Wireless LAN capabilitie

21Keyboardwww.gateway.comKeyboardThe keyboard has full-sized keys with an embedded keypad, separate cursor keys, two Windows keys, and twelve function

22Chapter 2: Getting Familiar with Your Notebookwww.gateway.comEmbedded numeric keypadThe embedded numeric keypad functions like a desktop numeric key

23Keyboardwww.gateway.comWindows keysThe keyboard has two keys that perform Windows-specific functions.HotkeysYour notebook employs hotkeys or key com

iContents1Getting Started. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1Connecting a

24Chapter 2: Getting Familiar with Your Notebookwww.gateway.comActivating hotkeysWhen activating hotkeys, press and hold the FN key before pressing th

25Keyboardwww.gateway.comKeyboard ergonomicsLocated below the keyboard, the wide and curved palm rest is ergonomically designed to provide you with a

26Chapter 2: Getting Familiar with Your Notebookwww.gateway.comTouchpadThe built-in touchpad is a pointing device that senses movement on its surface.

27Touchpadwww.gateway.comTouchpad basicsTo use the touchpad: Move your finger across the touchpad to move the cursor. Press the left (1) and right

28Chapter 2: Getting Familiar with Your Notebookwww.gateway.comFunction Left Button Right Button TapExecute Click twice quickly. Tap twice (at the sam

29Multi-function buttonswww.gateway.comMulti-function buttonsLocated at the top of the keyboard are five multi-function buttons used to open frequentl

30Chapter 2: Getting Familiar with Your Notebookwww.gateway.com# Item Icon Description1 Wireless communicationPress this button to turn the Wireless L

31Storagewww.gateway.comStorageThis notebook supplies you with the following media storage: High-capacity Enhanced-IDE hard drive Slot-loading DVD/C

32Chapter 2: Getting Familiar with Your Notebookwww.gateway.comEjecting the discTo eject the disc from the slot, press the eject button and wait for t

33Storagewww.gateway.comPlaying DVD moviesTo play DVD movies in your notebook, insert the DVD into the drive and the DVD movie will automatically play

ii 3 Managing Power. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45Using the battery . .

34Chapter 2: Getting Familiar with Your Notebookwww.gateway.comConnectivity optionsYour notebook has built-in features for connecting to a network and

35Connectivity optionswww.gateway.comFax/data modemYour notebook has a built-in fax/data modem.To use the fax/data modem jack, connect a telephone cab

36Chapter 2: Getting Familiar with Your Notebookwww.gateway.comWireless communicationThis notebook has a wireless communication feature built-in. This

37Connectivity optionswww.gateway.comFast infraredYour notebook’s fast infrared (FIR) port allows you to do wireless data transfer with other IR-aware

38Chapter 2: Getting Familiar with Your Notebookwww.gateway.comAudioYour notebook includes 16-bit high-fidelity stereo audio. The speakers, located ne

39Audiowww.gateway.comAV control panelThe AV control panel is a special feature of your notebook. Through this AV control panel, you can play most of

40Chapter 2: Getting Familiar with Your Notebookwww.gateway.comUnderstanding the AV control panel LCD panelThe AV control panel LCD panel displays all

41Audiowww.gateway.com# Item Description1 Hard drive Indicates a file on the hard drive is playing.2 CD Indicates a CD is playing.3 Video Indicates a

42Chapter 2: Getting Familiar with Your Notebookwww.gateway.comAdjusting the volumePress the minus (-) button on the AV control panel to decrease the

43Securing your notebookwww.gateway.comSecuring your notebookSecurity features include hardware and software locks — a security slot and password.Secu

iiiSetting up a home office . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71Traveling with your notebo

44Chapter 2: Getting Familiar with Your Notebookwww.gateway.comPasswordsPasswords protect your notebook from unauthorized access. When set, no one can

345Managing PowerRead this chapter to learn how to: Install and remove the battery Recharge the battery Manage power usage

46Chapter 3: Managing Powerwww.gateway.comUsing the batteryYour notebook’s battery lets you use your notebook without having to plug it into an electr

47Using the batterywww.gateway.comInstalling the batteryTo install a battery: Insert the battery at an angle (1), press gently on the battery (2) unt

48Chapter 3: Managing Powerwww.gateway.comRemoving the batteryTo remove the battery: Slide the battery lock latch into the unlocked position (1), sli

49Using the batterywww.gateway.comRecharging the batteryTo charge the battery: Install the battery, then plug the AC adapter into your notebook and a

50Chapter 3: Managing Powerwww.gateway.comOptimizing battery life Optimizing battery life prolongs the charge/recharge cycle and improves recharge eff

51Using the batterywww.gateway.comThe following table shows the recommended course of action to take when you encounter a battery-low condition.Situat

52Chapter 3: Managing Powerwww.gateway.comPower managementYour notebook has a built-in power management unit that monitors system activity. System act

453Using PeripheralDevices andOptionsRead this chapter to learn how to: Connect peripheral devices Use hardware options Upgrade your notebook

iv B Safety, Regulatory, and Legal Information. . . . . . . . . . . . . . . . . . . . . . .95Index. . . . . . . . . . . . . . . . . . . . . .

54Chapter 4: Using Peripheral Devices and Optionswww.gateway.comExternal monitorYou can connect an external monitor to the CRT port. Read the monitor

55S-Videowww.gateway.comS-VideoThe S-Video jack allows you to output to a television or display devices that support S-Video input.

56Chapter 4: Using Peripheral Devices and Optionswww.gateway.comExternal keyboardThis notebook has a keyboard with full-sized keys and an embedded key

57External pointing devicewww.gateway.comExternal pointing deviceThis notebook accepts a USB mouse or a similar pointing device.

58Chapter 4: Using Peripheral Devices and Optionswww.gateway.comPrinterYou can connect a printer to your notebook’s parallel or USB port. See your pri

59Audio deviceswww.gateway.comAudio devicesAudio devices connect to the audio ports on the back of your notebook. You can plug an external microphone

60Chapter 4: Using Peripheral Devices and Optionswww.gateway.comPC CardYour notebook has a built-in CardBus PC Card slot that can accommodate one type

61PC Cardwww.gateway.comInserting a cardInsert the card into the slot and make the correct connections (for example, a network cable), if necessary. S

62Chapter 4: Using Peripheral Devices and Optionswww.gateway.comUSB devicesYour notebook has three USB (Universal Serial Bus) (2.0) ports that allow y

63IEEE 1394 deviceswww.gateway.comIEEE 1394 devicesYour notebook's fast IEEE 1394 ports allow you to connect IEEE 1394 supported devices like a d

11Getting StartedRead this chapter to learn how to: Connect and start your notebook Care for your notebook

64Chapter 4: Using Peripheral Devices and Optionswww.gateway.comMiscellaneous optionsAdditional AC adapters and batteriesYou can order an AC adapter a

65Key component upgradeswww.gateway.comKey component upgradesYour notebook delivers superior power and performance. However, some users and the progra

66Chapter 4: Using Peripheral Devices and Optionswww.gateway.com

567Moving with YourNotebookRead this chapter to learn about: Moving your notebook Traveling with your notebook

68Chapter 5: Moving with Your Notebookwww.gateway.comDisconnecting from peripheral devicesTo disconnect your notebook from peripheral devices:1 Save y

69Moving aroundwww.gateway.comMoving aroundFollow these tips when you are taking your notebook to a meeting.Preparing your notebookBefore moving your

70Chapter 5: Moving with Your Notebookwww.gateway.comTaking the notebook homeFollow these tips when you are moving your notebook from one location to

71Taking the notebook homewww.gateway.comSpecial considerationsFollow these guidelines to protect your notebook while traveling to and from work: Min

72Chapter 5: Moving with Your Notebookwww.gateway.comTraveling with your notebookFollow these tips when you are traveling locally with your notebook.P

73Traveling internationally with your notebookwww.gateway.comTraveling internationally with your notebookFollow these tips when you are traveling from

2Chapter 1: Getting Startedwww.gateway.comConnecting and starting your notebookTo connect and start your notebook:1 Turn your notebook over so the bot

74Chapter 5: Moving with Your Notebookwww.gateway.com

675Using InstalledPrograms andUtilitiesRead this chapter to learn how to: Access programs in Windows Program the multi-function buttons Use the BIO

76Chapter 6: Using Installed Programs and Utilitieswww.gateway.comSystem softwareYour notebook comes preloaded with the following software: Windows X

77BIOS Setup utilitywww.gateway.comBIOS Setup utilityThe BIOS Setup utility is a hardware configuration program built into your notebook’s BIOS (basic

78Chapter 6: Using Installed Programs and Utilitieswww.gateway.comTo set a password:1 Use the up arrow and down arrow keys to highlight a password par

79BIOS Setup utilitywww.gateway.comRemoving a passwordTo remove a password, use the up or down arrow key to highlight a password parameter and press t

80Chapter 6: Using Installed Programs and Utilitieswww.gateway.com

781TroubleshootingRead this chapter to learn how to troubleshoot common problems.Warning Do not attempt to open and service your notebook by yourself.

82Chapter 7: Troubleshootingwww.gateway.comFrequently-asked questionsThis is a list of possible situations that may arise during the use of your noteb

83Frequently-asked questionswww.gateway.comNo audio from the notebook.Check the following: The volume may be muted. In Windows, look at the volume co

3Connecting and starting your notebookwww.gateway.com3 Connect one end of the AC adapter to the power connector on the back of your notebook and the o

84Chapter 7: Troubleshootingwww.gateway.comThe printer does not work.Check the following: Make sure that the printer is connected to a power outlet a

85Error messageswww.gateway.comError messagesIf you receive an error message, note the message and take the corrective action. The following table lis

86Chapter 7: Troubleshootingwww.gateway.comRAM BIOS Bad Contact Gateway.RAM Parity Error Contact Gateway.Real-Time Clock Error Press F2 (during startu

87Telephone supportwww.gateway.comTelephone supportBefore calling Gateway Technical SupportIf you have a technical problem with your notebook, follow

88Chapter 7: Troubleshootingwww.gateway.comTelephone numbersGateway offers a wide range of customer service, technical support, and information servic

89Tutoring and trainingwww.gateway.comTutoring and trainingGateway's Technical Support professionals cannot provide hardware and software trainin

90Chapter 7: Troubleshootingwww.gateway.comTrainingGateway provides the following in-person and computerized training:Resource Service description For

A91SpecificationsRead this chapter to learn about specifications for your notebook.

92Appendix A: www.gateway.comMicroprocessor Mobile Intel® Pentium™ 4 Processor-M with Enhanced Intel® SpeedStep™ technologyMemory Onboard memory upg

93www.gateway.comAudio Built-in speaker and microphone Sound Blaster Pro- and Windows Sound System-compatible Built-in subwoofer Separate audio po