Gateway 400 User Manual Page 236
- Page / 278
- Table of contents
- TROUBLESHOOTING
- BOOKMARKS
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Chapter 16: Troubleshooting
www.gateway.com
■ Save your files to a diskette or another drive. If the hard drive is full, copy
any files not regularly used to diskettes or other backup media, then delete
them from the hard drive.
You see a “Data error” message
■ This may be the result of a defective area on the hard drive. To fix hard
drive problems, run the Error checking program. For more information,
see “Checking the hard drive for errors” on page 187.
The hard drive cannot be accessed, or you see a “General failure
reading drive C” error message
■ If a diskette is in the diskette drive, eject it and restart your notebook.
■ Make sure that the hard drive is correctly installed. Remove it, firmly
reinsert it, then restart your notebook. For more information, see
“Replacing the hard drive kit” on page 215.
■ If your notebook has been subjected to static electricity or physical shock,
you may need to reinstall the operating system.
You see a “Non-system disk”, “NTLDR is missing”, or “disk” error
message
■ Eject the diskette from the diskette drive, then press ENTER.
Internet
You cannot connect to the Internet
■ Make sure that the modem cable is plugged into the modem jack and not
the Ethernet network jack. See “Left side” on page 3 to make sure that the
connections have been made correctly.
Caution All deleted files will be lost when you empty the Recycle
Bin.
Help and
Support
For more information about file management in
Windows XP, click Start, then click Help and Support.
Type the keyword file management in the HelpSpot
Search box , then click the arrow.
- 2
- Contents 3
- iii 5
- v 7
- Checking Out 9
- Your Gateway 400 9
- Component Icon Description 10
- Left side 11
- Right side 13
- Keyboard area 17
- Identifying your model 19
- Internal wireless label 20
- Finding your specifications 21
- Visit support.gateway.com 22
- Accessories 23
- Printers 24
- Getting Started 25
- Connecting the AC adapter 26
- Starting your notebook 29
- Turning off your notebook 30
- Restarting (rebooting) your 31
- Status indicators 32
- Indicator Icon Description 33
- Using the keyboard 34
- Key types 35
- System key combinations 36
- Press and hold FN while 37
- Multi-function buttons 38
- Using the EZ Pad touchpad 39
- Using the touchpad 40
- To... Do this 41
- Connecting the modem 42
- Getting Help 45
- HelpSpot 46
- Searching for a topic 48
- HelpSpot videos 49
- Online help 50
- Gateway Web site 51
- Using eSupport 52
- Windows Basics 53
- About the Windows environment 54
- Using the desktop 55
- Adding icons to the desktop 56
- Identifying window items 57
- Chapter 4: Windows Basics 58
- Window item Description 58
- Viewing drives 59
- Creating folders 60
- To create a folder: 61
- Deleting files and folders 64
- To empty the Recycle Bin: 65
- To browse for a file: 66
- Searching for files 67
- Using advanced search options 69
- Working with documents 70
- Saving a document 71
- Opening a document 72
- Printing a document 73
- Shortcuts 74
- Using the Internet 75
- Learning about the Internet 76
- Using the World Wide Web 79
- Connecting to a Web site 80
- Downloading files 81
- Using e-mail 82
- Checking your e-mail 83
- Chapter 5: Using the Internet 84
- Using Multimedia 85
- Using the diskette drive 86
- Using the CD or DVD drive 87
- Inserting a CD or DVD 88
- Adjusting the volume 89
- 3 Click the Volume tab 90
- Listening to CDs 92
- Recording and playing audio 94
- 1 Open the Sound Recorder 95
- To play a music CD: 98
- Creating MP3 music files 99
- 5 Click REC 100
- Editing track information 101
- Building a music library 102
- Using MusicMatch 103
- Click the Music Library tab 103
- Listening to Internet radio 104
- Using a recordable drive 105
- To create a data CD: 106
- Source Pane Add 107
- Select Source Files 107
- Start Recording 108
- Creating music CDs 109
- To create music CDs: 110
- Chapter 6: Using Multimedia 112
- Copying CDs 113
- To copy a CD: 114
- Playing a DVD 116
- Capturing video 117
- Sending and 119
- Receiving Faxes 119
- Installing Fax 120
- Configuring Fax 120
- To configure Microsoft Fax: 121
- 8 Click Next 122
- 11 Click Finish 122
- Sending a simple fax 123
- Setting up your cover page 124
- Faxing from programs 125
- Faxing a scanned document 125
- Receiving and viewing a fax 126
- Canceling a fax 126
- Managing Power 129
- Monitoring the battery charge 130
- Recharging the battery 131
- Recalibrating the battery 132
- Changing the battery 133
- 6 Turn your notebook over 134
- Extending battery life 135
- Changing power modes 136
- Changing power settings 137
- Changing the power scheme 138
- Changing alarm options 139
- Changing advanced settings 140
- 3 Click the Hibernate tab 141
- To use Hibernate mode: 142
- Travel Tips 143
- Radio frequency wireless 144
- Security 145
- To create a startup password: 146
- Additional tips 147
- Chapter 9: Travel Tips 148
- Customizing 149
- Your Computer 149
- Adjusting the color depth 150
- 3 Click the Settings tab 151
- 3 Click the Appearance tab 153
- 3 Click the Desktop tab 155
- 7 Click OK 155
- Selecting a screen saver 156
- 8 Click OK 157
- Printers and Other Hardware 158
- Adding and modifying user 161
- To switch user accounts: 162
- Networking Your 163
- Computer 163
- Benefits of networking 164
- Sharing peripheral devices 165
- Playing multi-player games 165
- Wired Ethernet network 166
- 802.11b) network 166
- For more information 174
- Ethernet networking 175
- Moving from Your 177
- Old Computer 177
- Settings Transfer Wizard 178
- Transferring files 179
- Setting up your ISP 181
- To install your old printer: 183
- Installing your old programs 184
- Maintaining 185
- Caring for your computer 186
- Maintenance task Immediately 187
- Monthly When needed See 187
- Not write 189
- ■ Using the Norton 190
- 2 Click Scan for Viruses 191
- To remove a virus: 192
- To update Norton AntiVirus: 192
- Managing hard drive space 193
- Using Disk Cleanup 194
- 3 Click the Tools tab 196
- 4 Click Check Now 196
- Defragmenting the hard drive 197
- 4 Click Defragment Now 198
- Backing up files 199
- Cleaning your computer 201
- Cleaning the keyboard 202
- Cleaning the computer screen 202
- Cleaning the mouse 202
- 1 Turn the mouse upside down 203
- Restoring 205
- Software 205
- Using the Restoration CDs 206
- Reinstalling device drivers 207
- 7 Click Install 208
- Updating device drivers 209
- 6 Click the Web Updates tab 210
- Reinstalling programs 211
- Reinstalling Windows 213
- Upgrading Your 215
- Notebook 215
- Adding and removing a PC Card 216
- To remove a PC Card: 217
- Adding or replacing memory 220
- Gateway 400SD4 222
- Replacing the hard drive kit 223
- Hard drive 224
- Troubleshooting 227
- Safety guidelines 228
- First steps 229
- Software support tools 229
- A DVD movie will not play 231
- Cleaning CDs or DVDs 232
- Device installation 232
- Diskette drive 233
- File management 235
- Internet 236
- Keyboard 238
- Direct Dial option 241
- 1 Close all open programs 242
- Networks 244
- Passwords 244
- PC Cards 244
- To set a default printer: 246
- Chapter 16: Troubleshooting 248
- Telephone support 249
- Telephone numbers 250
- Tutoring and training 251
- Training 252
- Regulatory, and 253
- Legal Information 253
- Care during use 254
- Wireless Guidance 255
- United States of America 257
- FCC declaration of conformity 258
- Industry Canada (IC) 260
- Intentional emitter 262
- Unintentional emitter 262
- Laser safety statement 263
- Macrovision statement 264
- 257 265
- 259 267
- 261 269
- 263 271
- 265 273
- 267 275
- 269 277
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