Gateway Profile 5/5.5 User Manual

4www.gateway.comChapter 1: Getting HelpSupport HomeClick Support Home, then click Computers. To view support documents for your computer, type your se

94www.gateway.comChapter 8: TroubleshootingThe printer is on but will not print Check the cable between the printer and your computer. Make sure that

95www.gateway.comTroubleshooting Wait until files have been printed before sending additional files to the printer. If you print large files or many

96www.gateway.comChapter 8: TroubleshootingTelephone supportBefore calling Gateway Customer CareIf you have a technical problem with your computer, fo

97www.gateway.comTelephone supportTelephone numbersGateway offers a wide range of customer service, Customer Care, and information services.Automated

98www.gateway.comChapter 8: TroubleshootingSelf-helpIf you have how-to questions about using your Gateway-supplied hardware or software, see the follo

Appendix A99Safety, Regulatory, and Legal Information• Safety information• Regulatory statements• Notices

100www.gateway.comAppendix A: Safety, Regulatory, and Legal InformationImportant safety informationYour Gateway system is designed and tested to meet

101www.gateway.comRegulatory compliance statementsUnited States of AmericaFederal Communications Commission (FCC) Unintentional emitter per FCC Part 1

102www.gateway.comAppendix A: Safety, Regulatory, and Legal InformationThe Ringer Equivalence Number (REN) is used to determine the number of devices

103www.gateway.comThe Ringer Equivalence Number (REN) assigned to each terminal device provides an indication of the maximum number of terminals allow

5www.gateway.comHelp and SupportHelp and SupportYour computer includes Help and Support, an easily accessible collection of help information, troubles

104www.gateway.comAppendix A: Safety, Regulatory, and Legal InformationFinally, we suggest that you practice other environmentally friendly actions by

105www.gateway.comIndexAAC power connector 13accessories 15safety precautions 100activity indicatorsSee indicatorsapplication key 27, 28, 30arrow keys

106www.gateway.comSee also connectionsconnectionsaudio in 12, 13audio out 13digital camera 13, 14, 38digital video camera 14, 38Ethernet 12, 33externa

107www.gateway.comtroubleshooting 81, 84DVD driveidentifying 43locating drive 11troubleshooting 81, 84using 43Dynamic Host Configuration Protocol 53Ee

108www.gateway.comIP addressentering 53JjacksSee connectionsKkeyboardbuttons 27, 29cleaning 64features 27Multifunction keyboard features 28PS/2 port 1

109www.gateway.comMultifunction keyboard 28features 29multimediaadjusting volume 26playing DVD 45using DVD drive 43using Windows Media Player 45muting

110www.gateway.comprogramsclosing unresponsive 23opening 32PS/2 portkeyboard 13mouse 12RRAMSee memoryrebooting computer 23recordable drive 16troublesh

111www.gateway.comclassroom 98Gateway Learning Libraries 98Learn With Gateway 98troubleshootingautomated system 97CD drive 81cleaning CD 66cleaning DV

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6www.gateway.comChapter 1: Getting HelpSearching for a topicTo search for a topic in Help and Support, type a word or phrase (keyword) in the Search b

NSK DWL PFL5/5.5 USR GDE R3 7/05

7www.gateway.comUsing Your Computer guideUsing Your Computer guideIn addition to this guide, the Using Your Computer guide has been included on your h

8www.gateway.comChapter 1: Getting HelpGateway contact informationTo help you locate Gateway contact information, you can find the Gateway Web site, O

Chapter 29Checking Out Your Gateway Computer• Identifying features• Locating your computer model and serial number• Locating the Microsoft Certificate

10www.gateway.comChapter 2: Checking Out Your Gateway ComputerFrontComponent Icon DescriptionDisplay controls Use these controls to enter the OSD (on-

11www.gateway.comFrontDiskette drive or memory card readerDiskette drive: Use this drive to store smaller files on diskettes. For more information, se

12www.gateway.comChapter 2: Checking Out Your Gateway ComputerBackComponent Icon DescriptionMonitor (VGA) out port (optional)Plug a projector or an ad

13www.gateway.comBackKB/Mouse Connect button (optional)Establishes communication between your wireless keyboard, wireless mouse, and your computer. Fo

14www.gateway.comChapter 2: Checking Out Your Gateway ComputerRight sideComponent Icon DescriptionPC Card slot Insert a Type I or Type II PC Card into

15www.gateway.comMicrosoft Certificate of AuthenticityMicrosoft Certificate of AuthenticityThe Microsoft Certificate of Authenticity label found on th

16www.gateway.comChapter 2: Checking Out Your Gateway ComputerStorage DevicesIf you need additional storage space or you want to back up your files, y

Chapter 317Getting Started• Using your computer safely• Protecting your computer from power source problems• Turning your computer on and off• Adjusti

18www.gateway.comChapter 3: Getting StartedWorking safelyBefore using your computer, read the following recommendations for setting up a safe and comf

19www.gateway.comWorking safelySetting up your computer desk and chairWhen you are setting up your computer desk and chair, make sure that the desk is

20www.gateway.comChapter 3: Getting StartedAvoiding discomfort and injury from repetitive strain Vary your activities to avoid excessive repetition.

21www.gateway.comStarting your computerStarting your computerTo start your computer:1 Connect the cables to your computer. See the setup poster for mo

22www.gateway.comChapter 3: Getting StartedWaking up your computerWhen you have not used your computer for several minutes or have not turned off your

23www.gateway.comRestarting (rebooting) your computerRestarting (rebooting) your computerIf your computer does not respond to keyboard or mouse input,

iwww.gateway.comContents1Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

24www.gateway.comChapter 3: Getting StartedUsing the cord coverAfter you have the power cord and peripheral device cables connected to your computer,

25www.gateway.comLocking your computerLocking your computerYou can install a Kensington™ cable lock to prevent the theft of your computer or its inter

26www.gateway.comChapter 3: Getting StartedAdjusting the volumeYou can use the volume controls to adjust the overall volume and the volume of specific

27www.gateway.comUsing the keyboardUsing the keyboardStandard keyboardThis keyboard is the basic model of keyboard available with your computer. Your

28www.gateway.comChapter 3: Getting StartedMultifunction keyboardThis keyboard is the full-featured model available with your computer.Press these key

29www.gateway.comUsing the keyboardSpecial-function buttonsSpecial-function buttonsIcons Press to...Previous Return to the previous CD track or DVD ch

30www.gateway.comChapter 3: Getting StartedWireless keyboardThis keyboard does not connect to your computer with cables. If a wireless keyboard came w

31www.gateway.comUsing the mouseUsing the mouseThe mouse is a device that controls the pointer movement on the computer display.As you move the mouse,

32www.gateway.comChapter 3: Getting StartedFor instructions on how to clean the mouse, see “Cleaning the mouse” on page 65.To... Do this...Move the po

33www.gateway.comConnecting the modemConnecting the modemYour computer may have the optional 56K modem that you can use to connect to a standard telep

iiwww.gateway.comOSD options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35Ins

34www.gateway.comChapter 3: Getting StartedComputer displayYou can adjust your computer display image by using external controls (located near the dis

35www.gateway.comComputer displayOSD optionsTo adjust the OSD settings:1 Press the MENU/SELECT button. The OSD menu opens.2 Use the – and + buttons to

36www.gateway.comChapter 3: Getting StartedPreset. Adjusts the color temperature.9300K is bluish white.6500K is reddish white (default).Red, Green, Bl

37www.gateway.comComputer displayFor more information about adjusting the color depth and screen resolution using software controls, see “Adjusting th

38www.gateway.comChapter 3: Getting StartedInstalling a printer, scanner, or other peripheral deviceYour computer has one or more of the following por

Chapter 439Using Drives and Ports• Using the diskette drive• Using the memory card reader• Using CD or DVD drives• Using a PC Card

40www.gateway.comChapter 4: Using Drives and PortsUsing the diskette drive The optional diskette drive uses 3.5-inch diskettes (sometimes called flopp

41www.gateway.comUsing the memory card readerUsing the memory card readerYou can use the optional memory card reader to transfer pictures from a digit

42www.gateway.comChapter 4: Using Drives and PortsInserting a memory cardTo use a memory card:1 Insert the memory card into the memory card slot as in

43www.gateway.comUsing the CD or DVD driveUsing the CD or DVD driveYou can use your computer to enjoy a wide variety of multimedia features.Identifyin

iiiwww.gateway.com7 Upgrading Your Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69Preventing stat

44www.gateway.comChapter 4: Using Drives and PortsInserting a CD or DVDTo insert a CD or DVD:1 Press the eject button on the CD or DVD drive. After th

45www.gateway.comUsing the CD or DVD drive3 Gently push the tray in until it is closed.Playing a CDUse the music program or Windows Media Player on yo

46www.gateway.comChapter 4: Using Drives and PortsAdding and removing PCCardsYour computer has one PC Card slot (also known as a PCMCIA card slot). Th

47www.gateway.comAdding and removing PC CardsRemoving a PC CardTo remove a PC Card:1 Click the remove hardware icon in the taskbar, then select the PC

48www.gateway.comChapter 4: Using Drives and Ports

Chapter 549Networking Your Computer• Introducing networking• Creating an Ethernet network• Testing your network• Troubleshooting your Ethernet network

50www.gateway.comChapter 5: Networking Your ComputerIntroduction to NetworkingAn Ethernet network consists of two or more computers connected together

51www.gateway.comIntroduction to NetworkingEquipment you need for a router-based Ethernet networkFor an Ethernet network you need: Two or more comput

52www.gateway.comChapter 5: Networking Your ComputerCreating an Ethernet networkMaking sure your broadband connection worksBefore you change anything

53www.gateway.comCreating an Ethernet network6 Type a name for your workgroup in the Workgroup box. Use a workgroup name of up to 15 characters with n

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54www.gateway.comChapter 5: Networking Your Computer3 Right-click Local Area Connection, then click Properties. The Local Area Connection Properties d

55www.gateway.comCreating an Ethernet network6 Click the General tab.7 Click Obtain an IP address automatically.8 Click OK to close the Internet Proto

56www.gateway.comChapter 5: Networking Your ComputerSetting up a network using a routerIf you are setting up a network for more than two computers and

57www.gateway.comTesting your networkConfiguring your routerAfter you have named your computers and set up TCP/IP on them, you can configure your rout

58www.gateway.comChapter 5: Networking Your Computer

Chapter 659Maintaining Your Computer• Caring for your computer• Updating Windows• Protecting your computer from viruses• Cleaning your computer• Resto

60www.gateway.comChapter 6: Maintaining Your ComputerCaring for your computerTo extend the life of your computer: When transporting your computer, we

61www.gateway.comProtecting your computer from virusesProtecting your computer from virusesA virus is a program that attaches itself to a file on a co

62www.gateway.comChapter 6: Maintaining Your ComputerTo scan for viruses:1 Click Start, All Programs, Norton Internet Security, then click Norton Inte

63www.gateway.comProtecting your computer from viruses3 Click Scan for Viruses.4 Click the type of scan you want to make in the Scan for Viruses area.

Chapter 11Getting Help• Using the Gateway Web site• Using Help and Support• Using BigFix• Using Your Computer guide• Using online help• Contacting Gat

64www.gateway.comChapter 6: Maintaining Your Computer4 Follow the on-screen instructions to update your Norton Internet Security program with the late

65www.gateway.comCleaning your computerCleaning the computer displayUse a soft cloth and water to clean the display. Squirt a little water on the clot

66www.gateway.comChapter 6: Maintaining Your Computer3 Remove any dust, lint, or dirt from the mouse ball with a soft cloth.4 Clean the mouse rollers

67www.gateway.comRestoring your systemRestoring your systemMicrosoft System RestoreIf your computer is not working correctly after you install a progr

68www.gateway.comChapter 6: Maintaining Your ComputerRestoring your computer to the original configurationIf Windows does not start or if the two prev

Chapter 769Upgrading Your Computer• Opening the computer case• Upgrading the hard drive• Adding memory

70www.gateway.comChapter 7: Upgrading Your ComputerPreventing static electricity dischargeThe components inside your computer are extremely sensitive

71www.gateway.comOpening the caseOpening the caseYour computer case provides easy access to internal components.To remove the back panel:1 Turn off yo

72www.gateway.comChapter 7: Upgrading Your ComputerClosing the caseTo replace the back panel:1 Lay your computer face-down on a towel or other non-abr

73www.gateway.comReplacing the hard driveReplacing the hard driveUse this procedure to replace the hard drive. The photographs in this procedure show

2www.gateway.comChapter 1: Getting HelpThank you for purchasing our computer!You have made an excellent decision choosing Gateway. We are sure that yo

74www.gateway.comChapter 7: Upgrading Your Computer5 Press the drive cage release latch.6 While holding the latch, pull the drive cage out of the comp

75www.gateway.comReplacing the hard drive8 Remove the four screws that secure the hard drive to the hard drive cage.9 Remove the drive.ScrewScrewScrew

76www.gateway.comChapter 7: Upgrading Your Computer10 Make sure that the jumpers on the new drive are set the same as the drive you are replacing.11 I

77www.gateway.comInstalling memoryInstalling memoryWhen you upgrade the computer memory, make sure that you install the correct type of memory module

78www.gateway.comChapter 7: Upgrading Your Computer3 If you are removing a memory module from the memory module bank, gently pull the plastic tabs awa

Chapter 879Troubleshooting• Troubleshooting typical hardware and software problems• Getting telephone support• Using automated troubleshooting systems

80www.gateway.comChapter 8: TroubleshootingSafety guidelinesWhile troubleshooting your computer, follow these safety guidelines: Never remove your ba

81www.gateway.comTroubleshootingTroubleshootingAudioSee “Sound” on page 95.BatterySee “Power” on page 93.CD or DVD drivesThe computer does not recogni

82www.gateway.comChapter 8: Troubleshooting Make sure that the Windows volume control is turned up. Shut down and restart your computer. Clean the

83www.gateway.comTroubleshootingDiskette driveThe diskette drive is not recognized Shut down and restart your computer.You cannot save a file to disk

3www.gateway.comGateway Web siteGateway Web siteGateway's online support is available 24 hours per day, 7 days per week and provides the most cur

84www.gateway.comChapter 8: TroubleshootingDisplayThe screen resolution is not correctChange the screen resolution from the Display Properties dialog

85www.gateway.comTroubleshootingFile managementA file was accidentally deletedIf a file was deleted while holding down the SHIFT key, the file cannot

86www.gateway.comChapter 8: TroubleshootingYou see a “Data error” messageThis may be the result of a defective area on the hard drive. To fix hard dri

87www.gateway.comTroubleshootingYou see an “Unable to locate host” message and are unable to browse the InternetThis problem can occur when you have t

88www.gateway.comChapter 8: TroubleshootingA keyboard character keeps repeating or you see a “keyboard stuck” or “key failure” error message Make sur

89www.gateway.comTroubleshooting Remove any line splitters or surge protectors from your telephone line, then check for a dial tone by plugging a wor

90www.gateway.comChapter 8: Troubleshooting Try another telephone line (either a different telephone number in your house or a telephone line at a di

91www.gateway.comTroubleshootingTo run modem diagnostics:1 Close all open programs.2 Click Start, then click Control Panel. The Control Panel window o

92www.gateway.comChapter 8: TroubleshootingMouseThe mouse does not work Make sure that the mouse cable is plugged in correctly. Shut down and restar

93www.gateway.comTroubleshootingYour Ethernet network is running slower than you expect If your Ethernet network is running slower than you expect, c