Gateway 960 User Manual

4Chapter 1: Checking Out Your Gateway Serverwww.gateway.comBackMouse portSerial portPower connectorLAN jack(RJ-45)USB portsParallel portCard retention

94Chapter 6: Troubleshootingwww.gateway.comSafety guidelinesWhile troubleshooting your server, follow these safety guidelines: Never remove the side

95Error messageswww.gateway.comError messagesThese messages often indicate procedural errors such as typing an incorrect keystroke or trying to save a

96Chapter 6: Troubleshootingwww.gateway.comDiskette read failed - press F1 to retry boot Make sure that the startup diskette contains the command.com

97Error messageswww.gateway.comInvalid partition table The master boot record may be corrupt. For troubleshooting information, see “The master boot r

98Chapter 6: Troubleshootingwww.gateway.comNon-system disk or disk error Eject the diskette, then press ENTER. If the diskette is bootable, check it

99Troubleshootingwww.gateway.comTroubleshootingFirst stepsTry these steps first before going to the following sections: Make sure that the power cord

100Chapter 6: Troubleshootingwww.gateway.comBattery replacementIf you have problems after installing a new CMOS battery, try each of the following ite

101Troubleshootingwww.gateway.comA PCI expansion card (for example, a RAID controller) can also issue audible errors by itself, usually consisting of

102Chapter 6: Troubleshootingwww.gateway.comBIOSThe settings in the BIOS Setup utility are not retained Replace the CMOS battery. For more informatio

103Troubleshootingwww.gateway.comYour CD drive tray does not open Press a straightened paper clip wire into the CD drive’s manual eject hole. The dri

5Interiorwww.gateway.comInteriorRear fanCard retentioncover releaselatchFull-length cardretention clipSCSI backplaneCable clipRAID bay fanPCI card fan

104Chapter 6: Troubleshootingwww.gateway.com Delete unnecessary files on the diskette and try again. Try a different diskette. Occasionally diskette

105Troubleshootingwww.gateway.comTo restore files that were deleted in Windows 2000 Server:1 Double-click the Recycle Bin icon.2 Right-click the file

106Chapter 6: Troubleshootingwww.gateway.comYour server does not recognize an IDE drive Make sure that the IDE connectors are enabled in the BIOS Set

107Troubleshootingwww.gateway.comTo repair the master boot record: At a DOS command prompt, type fdisk/mbr, then press ENTER.You need to troubleshoot

108Chapter 6: Troubleshootingwww.gateway.comConnecting to a Web site takes too longMany factors can affect Internet performance: Condition of the tel

109Troubleshootingwww.gateway.comMemoryMemory errors were detected during server start up Open your server and make sure that the memory modules are

110Chapter 6: Troubleshootingwww.gateway.com Check for line noise (scratchy, crackling, or popping sounds). Line noise is a common problem that can c

111Troubleshootingwww.gateway.com If the modem shares the telephone line with another device, make sure that the telephone line is not in use (for ex

112Chapter 6: Troubleshootingwww.gateway.comTo turn down the modem volume in Windows 2000 Server:1 Click Start, Settings, then click Control Panel. Th

113Troubleshootingwww.gateway.com You demagnetize the screen using the monitor’s degauss feature. For more information on degauss, see the monitor’s

6Chapter 1: Checking Out Your Gateway Serverwww.gateway.comSystem boardLeft sideProcessor 1Processor 264-bit PCI cardslots32-bit PCI cardslotRear fanc

114Chapter 6: Troubleshootingwww.gateway.comPowerYou press the power button, but the server does not turn on If the power button LED is green, the se

115Troubleshootingwww.gateway.com Reinstall the printer driver. For more information, see your printer’s documentation.You receive a “Printer queue i

116Chapter 6: Troubleshootingwww.gateway.com If you have upgraded your server from one processor to two, you may need to reconfigure your operating s

117Telephone supportwww.gateway.comTelephone supportBefore calling Gateway Technical SupportIf you have a technical problem with your server, follow t

118Chapter 6: Troubleshootingwww.gateway.comTelephone supportGateway offers a wide range of customer service, technical support, and information servi

119Tutoring and trainingwww.gateway.comTutoring and trainingGateway's Technical Support professionals cannot provide hardware and software traini

120Chapter 6: Troubleshootingwww.gateway.com

A121ServerSpecificationsThe following specifications are for the standard configuration. Your server may contain optional equipment. All specification

122Appendix A: www.gateway.comSystem specificationsCase sizeTower: 7.75 × 18 × 17.5 inches (19.69 × 45.72 × 44.45 cm)WeightVaries by configurationFans

123System board specificationswww.gateway.comSystem board specificationsProcessorDual 603-pin (E7500) or 604-pin (E7501) sockets400 MHz (E7500) or 400

7System boardwww.gateway.comRight sideFront panelconnectorMain power connectorVoltage regulator slot 2Diskette drive connectorVoltage regulator slot 1

124Appendix A: www.gateway.comHardware MonitorMain logic board sensors: Voltage sensors Temperature sensors Adaptive fan speed control and fan speed d

125Environmental specificationswww.gateway.comEnvironmental specificationsThe following specifications identify maximum environmental conditions. At n

126Appendix A: www.gateway.comVideo specifications DDC 2B support Integrated 230 MHz DAC 4 MB memory (E7500)8 MB memory (E7501)Resolution supportRe

127Electronic specificationswww.gateway.comElectronic specificationsMemory mapInterruptsThe following table reflects a typical configuration, but you

128Appendix A: www.gateway.comPCI interrupt routingPCI interrupt routing in PIC mode5USB6 Diskette controller7 Parallel8 Real-time clock9ACPI SCI10111

129Additional specificationswww.gateway.comAdditional specificationsFor more information about your server, such as memory size, hard drive size, and

130Appendix A: www.gateway.com

B131BIOS SettingsYou can print this appendix, then record your custom BIOS settings on the printout. Only settings which can be changed are listed in

132Appendix B: BIOS Settingswww.gateway.comBIOS menu BIOS submenu Setting ValueMain System TimeSystem DateAdvanced Plug & Play O/SReset Config Dat

133www.gateway.comDMA ModeS.M.A.R.T.32Bit Data TransferARMD Emulation TypeIDE Configuration: Secondary IDE MasterTyp eLBA/Large ModeBlock (Multi-Secto

8Chapter 1: Checking Out Your Gateway Serverwww.gateway.comGetting HelpIn addition to your operating system’s documentation, you can use the following

134Appendix B: BIOS Settingswww.gateway.comOnboard SCSI ControllerOnBoard VGA DeviceLegacy USB SupportRemote Access ConfigurationRemote AccessPower Po

C135Safety,Regulatory, andLegal InformationImportant safety informationYour Gateway system is designed and tested to meet the latest standards for saf

136Appendix C: Safety, Regulatory, and Legal Informationwww.gateway.com If your computer has a voltage selector switch, make sure that the switch is i

137www.gateway.comRegulatory compliance statementsUnited States of AmericaFederal Communications Commission (FCC)Unintentional emitter per FCC Part 15

138Appendix C: Safety, Regulatory, and Legal Informationwww.gateway.comIf this device causes harm to the telephone network, the telephone company will

139www.gateway.comThe Ringer Equivalence Number (REN) is used to determine the number of devices which may be connected to the telephone line. Excessi

140Appendix C: Safety, Regulatory, and Legal Informationwww.gateway.comCanadaIndustry Canada (IC)Unintentional emitter per ICES-003This digital appara

141www.gateway.comLaser safety statementAll Gateway systems equipped with CD and DVD drives comply with the appropriate safety standards, including IE

142Appendix C: Safety, Regulatory, and Legal Informationwww.gateway.comNoticesCopyright © 2003 Gateway, Inc.All Rights Reserved14303 Gateway PlacePowa

143IndexNumerics3.5-inch drive adapter 495.25-inch driveinstalling 48location 2Aaccessoriessafety precautions 136add-in cardsee cardaddingCD

29Setting Up YourServerRead this chapter to learn how to: Use your server safely Start and turn off your server Restart (reboot) your server

144 CDcleaning 103Server Companion 38troubleshooting 102CD driveinstalling 48location 2troubleshooting 102cleaningCD 103computer exterior 28k

145diskette 2, 48hard drive 55hot-swap 55installing 47installing 5.25-inch 48installing CD 48installing diskette 48installing hard drive 55i

146 connectors 7drive configuration 47IDE cables 47IDE connectorlocation 7indicators 2, 14installing5.25-inch drive 48add-in card 60backplane

147troubleshooting 109messages 95modemconnection speed 110troubleshooting 109monitoradjusting 14cleaning 29port 4troubleshooting 112motherbo

148 see memoryrear fan 4, 5rebooting server 16recoveringBIOS 89system 32Recycle Bin 105removing5.25-inch drive 48add-in card 60backplane 73ba

149card 6memory 7processor 6voltage regulator 7specifications 122, 129electronic 127environmental 125system board 123video 126starting serve

150 screen area 112SCSI drive 106technical support 117telephone support 117video 112Web site connection speed 108turning off server 15turning

A MAN 960 SYS GDE R1 12/02

10Chapter 2: Setting Up Your Serverwww.gateway.comSetting up the hardwareTo make sure that your working environment is safe: Use a clean, dry, flat,

11Protecting from power source problemswww.gateway.comProtecting from power source problemsSurge protectors, line conditioners, and uninterruptible po

12Chapter 2: Setting Up Your Serverwww.gateway.comLine conditionersA line conditioner protects your server from the small fluctuations in voltage from

13Starting your serverwww.gateway.comStarting your serverBefore you start your server for the first time: Make sure that the server and monitor are p

14Chapter 2: Setting Up Your Serverwww.gateway.comIf nothing happens when you press the power button: Make sure that the power cord is plugged in sec

15Turning off your serverwww.gateway.comTurning off your serverEvery time you turn off your server, first shut down the operating system. You may lose

16Chapter 2: Setting Up Your Serverwww.gateway.comRestarting (rebooting) your serverIf your server does not respond to keyboard or mouse input, you ma

17Setting up the operating systemwww.gateway.comSetting up the operating systemIf you ordered your server with the operating system already installed

18Chapter 2: Setting Up Your Serverwww.gateway.com

319Maintaining YourServerRead this chapter to learn how to: Care for your server Protect your server from viruses Manage hard drive space Clean yo

20Chapter 3: Maintaining Your Serverwww.gateway.comCaring for your serverTo extend the life of your server: Be careful not to bump or drop your serve

21Caring for your serverwww.gateway.comMaintenance task Immediately after purchaseWeekly When neededSee...Check for viruses X X page 22Clean up hard d

22Chapter 3: Maintaining Your Serverwww.gateway.comProtecting your server from virusesA virus is a program that attaches itself to a file on a compute

23Managing hard drive spacewww.gateway.comManaging hard drive spaceChecking hard drive spaceIf your server is running an operating system other than W

iContents1 Checking Out Your Gateway Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1Front . . . . . . . . . . . . . .

24Chapter 3: Maintaining Your Serverwww.gateway.comUsing Disk CleanupDelete unneeded files, such as temporary Windows files, to free hard drive space.

25Managing hard drive spacewww.gateway.com3 Click the Tools tab.4 Click Check Now.5 Click the options to use, then click Start. For help, press F1. Wi

26Chapter 3: Maintaining Your Serverwww.gateway.comDefragmenting the hard driveWhen working with files, your operating system divides the file informa

27Managing hard drive spacewww.gateway.com3 Click the Tools tab.4 Click Defragment Now.5 Click Action, then click Defragment. Disk Defragmenter shows

28Chapter 3: Maintaining Your Serverwww.gateway.comCleaning your serverKeeping your server clean and the vents free from dust helps keep your server p

29Cleaning your serverwww.gateway.comCleaning the keyboardYou should clean the keyboard occasionally by using an aerosol can of air with a narrow, str

30Chapter 3: Maintaining Your Serverwww.gateway.comCleaning the mouseIf the mouse pointer begins moving erratically across the screen or becomes diffi

31Cleaning your serverwww.gateway.com4 Clean the mouse rollers with a cotton swab dipped in isopropyl alcohol.5 Replace the mouse ball and lock the re

32Chapter 3: Maintaining Your Serverwww.gateway.comPreparing for system recoveryYou should take precautions that will make it easier to reinstall or r

33Preparing for system recoverywww.gateway.comTo create an emergency repair diskette in Windows 2000 Server:1 Format one 3.5-inch 1.44 MB diskette and

ii Creating an emergency repair diskette . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32Keeping a record of system configur

34Chapter 3: Maintaining Your Serverwww.gateway.com5 Click Backup Now. The Backup window opens.6 Click Emergency Repair Disk. The Emergency Repair Dis

35Preparing for system recoverywww.gateway.comKeeping a record of system configurationRecording your operating system configurationSome operating syst

36Chapter 3: Maintaining Your Serverwww.gateway.comSystem administrationManageX Event ManagerManageX lets you manage multiple computers on a Windows 2

37System administrationwww.gateway.com3 Select the password to set according to the following table.4 Type the password and press ENTER, then type it

38Chapter 3: Maintaining Your Serverwww.gateway.comUsing your Server Companion CDYou can use your Server Companion CD to: Install hardware drivers I

439InstallingComponentsRead this chapter to learn how to: Open and close the server case Install drives and memory modules Install expansion cards

40Chapter 4: Installing Componentswww.gateway.comPreparing to install componentsSelecting a place to workWork on your server in an area that: Is clea

41Preventing static electricity dischargewww.gateway.comPreventing static electricity dischargeThe components inside your server are extremely sensiti

42Chapter 4: Installing Componentswww.gateway.comOpening the server caseBecause the components inside your server are extremely sensitive to static el

43Opening the server casewww.gateway.com5 For more stability, place the server on its side.6 Loosen the three captive thumbscrews that secure the side

iiiCD drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102Cleaning CDs .

44Chapter 4: Installing Componentswww.gateway.com8 If your server has an air duct, pull the tab on the right until it releases the duct from the serve

45Closing the server casewww.gateway.comClosing the server caseTo close the server case:1 For more stability, set the server case on its side.2 Make s

46Chapter 4: Installing Componentswww.gateway.com7 Align the notch in the bottom of the front cover with the rail on the front of the case, then swing

47Installing driveswww.gateway.comInstalling drivesYour server’s basic configuration includes one CD drive and one 3.5-inch diskette drive. Two additi

48Chapter 4: Installing Componentswww.gateway.com If cable-select is available (drive assignments will be marked on the cable), the IDE cable assigns

49Installing driveswww.gateway.comIf you are adding a new drive, remove the bay’s 3.5-inch drive adapter. To remove the adapter, press and hold the tw

50Chapter 4: Installing Componentswww.gateway.com5 If you are adding a 3.5-inch hard drive, use the screws that came with your hard drive to secure th

51Installing driveswww.gateway.comIf you are replacing the 3.5-inch drive adapter with a new 5.25-inch drive, remove the two screws connecting each mo

52Chapter 4: Installing Componentswww.gateway.com7 If you are replacing a drive, disconnect the old drive’s cables.8 Press the old drive’s release lat

53Installing driveswww.gateway.com9 Remove the screws that secure the mounting rails to the old drive, then use the screws to attach the rails to the

iv

54Chapter 4: Installing Componentswww.gateway.com11 Slide the new drive into the drive bay until the drive rails snap into place.12 Connect the drive

55Installing driveswww.gateway.comInstalling a hard driveUse this procedure to add or replace hard drives in the hot-swap bay. Your server supports up

56Chapter 4: Installing Componentswww.gateway.com3 Pull the drive tray’s lever away from the server, then pull the tray straight out of the server.4 I

57Installing driveswww.gateway.com5 Line up the screw holes in the new drive with the holes in the side of the drive tray, then secure the drive to th

58Chapter 4: Installing Componentswww.gateway.comInstalling memoryWhen you upgrade your server memory, make sure that you install the correct type of

59Installing memorywww.gateway.comTo install or replace memory:1 Follow the instructions in “Preventing static electricity discharge” on page 41.2 Fol

60Chapter 4: Installing Componentswww.gateway.comInstalling PCI expansion cardsYour server uses the PCI-X bus. Use the following chart to determine th

61Installing PCI expansion cardswww.gateway.comTo replace, add, or reseat a PCI expansion card:1 Follow the instructions in “Preventing static electri

62Chapter 4: Installing Componentswww.gateway.com5 Pull the card retention cover’s release lever, then swing the retention cover away from the expansi

63Installing PCI expansion cardswww.gateway.com8 Push the card retention cover against the expansion cards until the retention cover clicks into place

11Checking OutYour GatewayServerRead this chapter to learn: Where drives, ports, jacks, and controls are located Where system board components are l

64Chapter 4: Installing Componentswww.gateway.com9 If you are installing a full-length card, press down on the card retention clip to secure the end o

65Installing a processorwww.gateway.comInstalling a processorThe server is compatible with Intel® Xeon processors with 512 KB cache. The server automa

66Chapter 4: Installing Componentswww.gateway.com4 If your server has a passive heat sink, press down on the heat sink locking lever on each side, pus

67Installing a processorwww.gateway.com6 Press down on the processor locking lever, push it slightly away from the processor, then rotate the lever a

68Chapter 4: Installing Componentswww.gateway.com12 If your heat sink has a fan, plug the fan into the connector on the system board next to the heat

69Installing a voltage regulatorwww.gateway.comInstalling a voltage regulatorTo install a voltage regulator:1 Follow the instructions in “Preventing s

70Chapter 4: Installing Componentswww.gateway.comReplacing the power supplyTo replace the power supply:1 Follow the instructions in “Preventing static

71Replacing the power supplywww.gateway.com6 Remove the two screws that secure the power supply tray to the case.7 Slide the power supply tray out of

72Chapter 4: Installing Componentswww.gateway.com9 Secure the new power supply to the tray with the six screws you removed.10 Insert the new power sup

73Replacing the SCSI backplanewww.gateway.comReplacing the SCSI backplaneYour server’s hot-swap cage can hold four SCSI drives. The cage is connected

2Chapter 1: Checking Out Your Gateway Serverwww.gateway.comFrontCD driveUSB portsDiskette drivePower buttonAdditional drive baysReset buttonKey lockCo

74Chapter 4: Installing Componentswww.gateway.com6 Slide the hot-swap cage out about two inches from the case.

75Replacing the SCSI backplanewww.gateway.com7 From inside the case, remove the power, SCSI, and manageability cables from the backplane. The manageab

76Chapter 4: Installing Componentswww.gateway.com9 Loosen the captive thumbscrew that secures the backplane to the hot-swap cage.Thumbscrew

77Replacing the SCSI backplanewww.gateway.com10 Slide the backplane up slightly, then lift it away from the hot-swap cage.11 Place the new backplane o

78Chapter 4: Installing Componentswww.gateway.com15 Reinstall the fan.16 Install each of the drives back into the hot-swap cage. Make sure that you re

79Replacing the system boardwww.gateway.comReplacing the system boardTo replace the system board:1 Follow the instructions in “Preventing static elect

80Chapter 4: Installing Componentswww.gateway.com10 Remove the system board tray’s thumbscrew on the back of the case.11 Slide the tray toward the fro

81Replacing the system boardwww.gateway.com12 Lift the tray away from the case.13 Insert the new system board tray into the case, then slide the tray

82Chapter 4: Installing Componentswww.gateway.comReplacing a fanThe pictures in this procedure show the hot-swap bay fan. All case fans can be replace

83Replacing a fanwww.gateway.com5 Insert the new fan’s mounting posts into the fan mounting slots, then slide the fan down until it snaps into place.6

3Frontwww.gateway.comHot-swap drivesPCI card fan

84Chapter 4: Installing Componentswww.gateway.comReplacing the CMOS batteryIf the server clock does not keep time or the settings in the BIOS Setup ut

85Replacing the CMOS batterywww.gateway.com6 Locate the old battery on the system board and note its orientation. You will need to install the new bat

86Chapter 4: Installing Componentswww.gateway.com7 Push the battery retention clip away from the battery until the battery lifts up. You can use a scr

587Using the BIOSSetup UtilityRead this chapter to learn how to: Open the BIOS Setup utility Update the BIOS Reset the BIOS settings to their facto

88Chapter 5: Using the BIOS Setup Utilitywww.gateway.comOpening the BIOS Setup utilityThe BIOS Setup utility stores basic settings for your server. Th

89Updating the BIOSwww.gateway.comUpdating the BIOSIf you need a new version of the BIOS, you can download the BIOS update from Gateway, then install

90Chapter 5: Using the BIOS Setup Utilitywww.gateway.comResetting the BIOSThe Clear BIOS jumper on the system board lets you clear all BIOS Setup sett

91Resetting the BIOSwww.gateway.com8 Remove the jumper across pins 2-3 of jumper JP7, then place the jumper across pins 1-2. The BIOS memory is cleare

92Chapter 5: Using the BIOS Setup Utilitywww.gateway.com

693TroubleshootingRead this chapter to learn how to: Interpret error messages and codes Troubleshoot Get telephone support and trainingIf the sugge