Gateway ALR 9200 User Manual

Maintaining and Troubleshooting the Gateway ALR 9200 ServerPart # 8503424 A MAN SYS US 9200 TECH REF R0 8/98 In our effort to use nature’s resources e

viii Maintaining and Troubleshooting the Gateway ALR 9200 ServerAbout This GuideThis document provides step-by-step installation instructions alon

88 Maintaining and Troubleshooting the Gateway ALR 9200 ServerPCI Configuration SubmenuThe PCI Configuration Menu contains selections that access

Setup Menus 89PCI Devices SubmenuThis submenu provides three fields that allow you to control certain characteristics of the PCI expansion slots.

90 Maintaining and Troubleshooting the Gateway ALR 9200 ServerMode NormalIrDAASK-IRSelects the mode for COM port B.Base I/O Address 3F82F83E82E8Se

Setup Menus 91Advanced Chipset Control SubmenuThe advanced chipset control submenu provides several fields that allow you to control various advan

92 Maintaining and Troubleshooting the Gateway ALR 9200 ServerSecurity MenuYou can make the selections listed in Table 18 on the Security Menu. En

Setup Menus 93Server MenuThe server menu contains three fields that allow you to perform server specific management functions. Two of these fields

94 Maintaining and Troubleshooting the Gateway ALR 9200 ServerSystem Management SubmenuThe system management submenu provides eight fields that al

Setup Menus 95Boot MenuThe boot menu contains seven fields that allow you to control the boot process. Three of these fields open submenus. Table

96 Maintaining and Troubleshooting the Gateway ALR 9200 ServerBoot Device Priority SubmenuThe boot device priority submenu allows you to set the r

Setup Menus 97Exit MenuThe exit menu provides four commands. Select an option using the up or down arrow keys. Press ENTER to run the option. Pres

Conventions Used in This Guide ixConventions Used in This GuideThroughout this document, you will see the following conventions:Convention Descrip

98 Maintaining and Troubleshooting the Gateway ALR 9200 ServerUpgrading the BIOSUpgraded BIOS code is made available periodically. You should chec

Upgrading the BIOS 99Creating a Bootable DisketteThe upgrade process requires you to boot the server from the diskette drive. You may need to rede

100 Maintaining and Troubleshooting the Gateway ALR 9200 Server5. Read the LICENSE.TXT file, which contains the software license agreement, and th

Upgrading the BIOS 1019. For proper operation, load the Setup program defaults. To load the defaults, press F9.10. To accept the defaults, press E

102 Maintaining and Troubleshooting the Gateway ALR 9200 Server5. When the utility asks for confirmation that you want to flash the new language i

Chapter 6:The Server Setup UtilityContentsIntroduction...104Using the System Setup Uti

104 Maintaining and Troubleshooting the Gateway ALR 9200 ServerIntroductionThis chapter describes the Power-on Self Test (POST) and system configu

Using the System Setup Utility 105Using the System Setup UtilityThe system setup utility (SSU) is provided on a set of diskettes shipped with the

106 Maintaining and Troubleshooting the Gateway ALR 9200 ServerThe SSU is PCI-aware and complies with the ISA Plug and Play specification; it work

Running the SSU 107Running the SSUThe SSU can be run either locally (directly on the server you are configuring) or remotely (on a workstation con

x Maintaining and Troubleshooting the Gateway ALR 9200 ServerImportant Safety InstructionsObserve the following guidelines when performing any wor

108 Maintaining and Troubleshooting the Gateway ALR 9200 ServerStarting the SSUThe SSU is a collection of task-oriented modules plugged into a com

Customizing the SSU 109Figure 30: SSU Main WindowCustomizing the SSUYou can customize the UI according to your preferences. The AF sets these pref

110 Maintaining and Troubleshooting the Gateway ALR 9200 ServerThe expertise level determines which tasks are visible in the Available Tasks secti

Launching a Task 111Launching a TaskIt is possible to have many tasks open at the same time, although some tasks might require complete control to

112 Maintaining and Troubleshooting the Gateway ALR 9200 ServerResource Configuration Add-in WindowThe resource configuration add-in (RCA) window

Resource Configuration Add-in Window 1133. To configure a device, click on it or select its name in the Devices section of the RCA window and pres

114 Maintaining and Troubleshooting the Gateway ALR 9200 ServerAdding and Removing ISA BoardsAdding and removing boards through the RCA provides a

Multiboot Options Add-in 1151. Highlight the function in the Configuration window.2. Press the spacebar or ENTER, or double-click on the entry (th

116 Maintaining and Troubleshooting the Gateway ALR 9200 ServerSecurity Add-inIn this window, you can set the User and Administrator passwords and

Security Add-in 117Security OptionsIn this window, you can set the other security options:• Hot Key—sets a key sequence that puts the server into

Chapter 1:System AccessContentsStatic Electricity Precautions ... 2Opening the System...

118 Maintaining and Troubleshooting the Gateway ALR 9200 ServerSystem Event Log Viewer Add-inClicking on the system event log (SEL) add-in task br

System Event Log Viewer Add-in 119Figure 31: SEL Viewer Add-in Main WindowTable 26: SEL Viewer Menus and OptionsMenu OptionsFile Open SEL: Views d

120 Maintaining and Troubleshooting the Gateway ALR 9200 ServerSensor Data Record Manager Add-InIn this window, you can:• Examine all SDR records

Sensor Data Record Manager Add-In 121Figure 32: SDR Manager Main WindowTable 27: SDR Manager Menus and OptionsMenu OptionsFile Open FRU: Opens FRU

122 Maintaining and Troubleshooting the Gateway ALR 9200 ServerField Replaceable Unit Manager Add-InIn this window you can:• Examine all FRU Inven

Field Replaceable Unit Manager Add-In 123Figure 33: FRU Manager Main WindowTable 28: FRU Manager Menus and OptionsMenu OptionsFile Open FRU: Opens

124 Maintaining and Troubleshooting the Gateway ALR 9200 ServerExiting the SSUExiting the SSU causes all windows to close.1. Exit the SSU by openi

Chapter 7:Other UtilitiesContentsIntroduction... 126Power-on Self Test ...

126 Maintaining and Troubleshooting the Gateway ALR 9200 ServerIntroductionThis chapter describes the Power-on Self Test (POST) and system configu

Power-on Self Test 127Power-on Self TestEach time you turn on the system, the power-on self test (POST) runs. POST checks the system board, proces

2 Maintaining and Troubleshooting the Gateway ALR 9200 ServerStatic Electricity PrecautionsCaution! Prevent Static-Electricity DamageStatic Electri

128 Maintaining and Troubleshooting the Gateway ALR 9200 ServerAfter POST completes, the system beeps once.What appears on the screen after this d

Emergency Management Port Console 129Emergency Management Port ConsoleThe emergency management port (EMP) console provides an interface, called th

130 Maintaining and Troubleshooting the Gateway ALR 9200 ServerHow the EMP Console WorksThe EMP shares the COM2 port with the system. When the EMP

Emergency Management Port Console 131• Redirect state—the EMP console serves as a PC ANSI terminal window for BIOS console redirection (Figure 35)

132 Maintaining and Troubleshooting the Gateway ALR 9200 ServerThe three EMP access modes are disabled, pre-boot, and always active.EMP Console Re

Emergency Management Port Console 133Server Configuration: The EMP console requires that the server COM2 port be connected to an external modem or

134 Maintaining and Troubleshooting the Gateway ALR 9200 ServerEMP Access Modes: Choose either disabled, pre-boot, or always active, depending on

Emergency Management Port Console 135ToolbarThe tool bar buttons (Table 31) combine server control and management plug-in options available from t

136 Maintaining and Troubleshooting the Gateway ALR 9200 Server• Mode: Either redirect or EMP, depending on whether the EMP has control of the COM

Emergency Management Port Console 137Connect to Remote ServerSelect [Re]Connect from the Connect menu and follow the Connect dialog shown in Figur

Opening the System 3Opening the SystemDepending on your purpose, you may need to remove the access cover or both the access cover and the bezel. Y

138 Maintaining and Troubleshooting the Gateway ALR 9200 Server• Connect: Initiates connection to the server. When you click this button, you are

Emergency Management Port Console 139Reset the Server RemotelySelecting Reset from the Action Menu generates the Reset dialog (Figure 38) so that

140 Maintaining and Troubleshooting the Gateway ALR 9200 ServerPhonebookThe EMP console provides a phonebook (Figure 39), a support plug-in that s

Emergency Management Port Console 141• Delete: Deletes an entry from the phonebook. You must first select an existing server from the Server dropd

142 Maintaining and Troubleshooting the Gateway ALR 9200 ServerSEL Viewer Menu OptionsThe following menu options are available on the SEL viewer m

Emergency Management Port Console 143Sensor Data Record ViewerThe sensor data record (SDR) viewer lets you view the records retrieved from the SDR

144 Maintaining and Troubleshooting the Gateway ALR 9200 ServerFRU ViewerThe FRU viewer lets you view data from the server system board FRU inform

FRU and SDR Load Utility 145FRU and SDR Load UtilityThe Field Replacement Unit (FRU) and Sensor Data Record (SDR) load utility is a DOS-based prog

146 Maintaining and Troubleshooting the Gateway ALR 9200 ServerHow You Use the FRUSDR Load UtilityThe utility:• Is compatible with ROM-DOS Ver. 6.

FRU and SDR Load Utility 147program. You can use either a slash (/) or a minus sign (-) to specify command line options. The -p and -v flags can b

4 Maintaining and Troubleshooting the Gateway ALR 9200 Server5. Remove and save the three screws from the back of the access cover (see Figure 1);

148 Maintaining and Troubleshooting the Gateway ALR 9200 ServerDisplaying a Given AreaWhen the utility is run with the -d DMI, -d FRU, or -d SDR c

FRU and SDR Load Utility 14916 bytes. The data on each line are followed by the same data in ASCII format; nonprintable characters (ch < 32 ||

150 Maintaining and Troubleshooting the Gateway ALR 9200 ServerFiltering Records From the SDR FileThe MASTER.SDR file has all the possible SDRs fo

Using the Firmware Update Utility 151Using the Firmware Update UtilityThe Firmware Update Utility (FUU) is a DOS-based program used to update the

152 Maintaining and Troubleshooting the Gateway ALR 9200 ServerUsing the Symbios SCSI UtilityThe Symbios SCSI utility detects the SCSI host adapte

Chapter 8:Trouble-shootingContentsIntroduction... 154Computer Virus Notice ...

154 Maintaining and Troubleshooting the Gateway ALR 9200 ServerIntroductionIf your system does not operate correctly, re-read the instructions for

Computer Virus Notice 155Computer Virus NoticeVirusesA virus is a program written with malicious intent for the sole purpose of creating havoc in

156 Maintaining and Troubleshooting the Gateway ALR 9200 ServerProtecting Your SystemAwareness is the key. You need to learn about the existence o

Computer Virus Notice 157• All incoming products such as systems to repair, vendor disks, hard drives, and trade-show units are scanned for viruse

Opening the System 5Opening the Subchassis and Electronics BayThe chassis is comprised of three parts: the main chassis, a swing-out subchassis at

158 Maintaining and Troubleshooting the Gateway ALR 9200 ServerTroubleshooting ChecklistBefore turning on the system, make sure that:• The power c

Solving Problems 159Solving ProblemsThis chapter helps you identify and solve problems that might occur while you are using the system.Resetting t

160 Maintaining and Troubleshooting the Gateway ALR 9200 Server• Are all jumper and switch settings on expansion cards and peripheral devices corr

Solving Problems 161• If you are running the software from a CD-ROM disk, is the disk scratched or dirty?• If you are running the software from a

162 Maintaining and Troubleshooting the Gateway ALR 9200 ServerMore Problem-solving ProceduresThis section provides a more detailed approach to id

Solving Problems 163Using PCDiagnosticsA diagnostics package for the system is provided with the system. For documentation about the test modules,

164 Maintaining and Troubleshooting the Gateway ALR 9200 ServerConfirming the Loading of the Operating SystemOnce the system boots, the operating

Solving Problems 165If all items are correct and problems persist, contact Technical Support for assistance.No Beep CodesIf the system operates no

166 Maintaining and Troubleshooting the Gateway ALR 9200 Server3. If there are still no characters on the screen after you reboot the system and P

Solving Problems 167• Have any of the fan motors stopped (use the server management subsystem to check the fan status)?• Are the fan power connect

6 Maintaining and Troubleshooting the Gateway ALR 9200 Server8. Loosen the two screws on the top and bottom edges of the chassis (A in Figure 2). T

168 Maintaining and Troubleshooting the Gateway ALR 9200 ServerHard Disk Drive Activity Light Does Not LightIf you have installed one or more hard

Solving Problems 169• Certain drivers may require interrupts that are not shared with other PCI drivers. You can use the SSU to adjust the interru

170 Maintaining and Troubleshooting the Gateway ALR 9200 ServerError and Informational MessagesWhen you turn on the system, POST displays messages

Error and Informational Messages 1712C 1-3-4-1 RAM failure on address line xxxx*2E 1-3-4-3 RAM failure on data bits xxxx* of low byte of memory bu

172 Maintaining and Troubleshooting the Gateway ALR 9200 Server70 Display error messages72 Check for configuration errors74 Test real-time clock76

Error and Informational Messages 173POST Error Codes and MessagesThe following error codes and messages are representative of various conditions B

174 Maintaining and Troubleshooting the Gateway ALR 9200 Server02F6 Software NMI Failed0401 Invalid System Configuration Data - run configuration

Appendix A:Reference DataContentsSpecifications... 176System I/O Addresses ...

176 Maintaining and Troubleshooting the Gateway ALR 9200 ServerSpecificationsSystem SpecificationsThe following specifications are for the standar

Specifications 177Environmental SpecificationsThe following specifications identify maximum environmental characteristics. At no time should the s

Closing the System 7Closing the SystemBefore closing the system, verify that all connectors and boards are properly installed and firmly seated. C

178 Maintaining and Troubleshooting the Gateway ALR 9200 ServerSystem I/O AddressesTable 37 shows the location in I/O space of all directly I/O-ac

System I/O Addresses 1790070h NMI Mask (bit 7) & RTC Address (bits 6::0)PIIX4E0072h NMI Mask (bit 7) & RTC Address (bits 6::0)PIIX4E Alias

180 Maintaining and Troubleshooting the Gateway ALR 9200 Server0220h - 022Fh Serial Port A0238h - 023Fh Serial Port B0278h - 027Fh Parallel Port 3

Memory Map 181Memory MapTable 38: Memory MapAddress Range (hex) Amount Function0 to 07FFFFh 640 KB DOS region, base system memory0A0000h to 0BFFFF

182 Maintaining and Troubleshooting the Gateway ALR 9200 ServerInterruptsTable 39 suggests a logical interrupt mapping of interrupt sources; it re

Video Modes 183Video ModesThe CL-GD5480 integrated video controller provides all standard IBM VGA modes. With 2 MB of SGRAM standard, the system s

184 Maintaining and Troubleshooting the Gateway ALR 9200 Server5C 8 256/256K 800 X 600 68.2 63.6 100 1MB5D 8 16/256K (interlaced)1024 X 768 44.9 3

Video Modes 18567 16 32K 800 X 600 56.25 53.7 85 1MB67 16 32K 800 X 600 68.2 63.6 100 1MB68 16 32K (interlaced)1024 X 768 44.9 35.5 43 2MB68 16 32

186 Maintaining and Troubleshooting the Gateway ALR 9200 Server7B 8 256/256K 1600 X 1200 162 75 60 2MB7C 8 256/256K 1152 X 864 94.5 63.9 70 1MB7C

DMA Usage 187DMA UsageThe following table lists the direct memory access (DMA) channels that the system typically uses and which ones are availabl

NoticesCopyright © 1998 Gateway 2000, Inc.All Rights Reserved610 Gateway DriveN. Sioux City, SD 57049 USAAll Rights ReservedThis publication is protec

8 Maintaining and Troubleshooting the Gateway ALR 9200 ServerInstalling the Access CoverBe careful to avoid pinching any internal cables in the acc

188 Maintaining and Troubleshooting the Gateway ALR 9200 Server3424.boo Page 188 Wednesday, September 2, 1998 9:23 AM

Appendix B:Regulatory Compliance StatementsContentsElectromagnetic Compatibility... 190FCC Notice...

190 Maintaining and Troubleshooting the Gateway ALR 9200Electromagnetic CompatibilityTable 43 lists the electromagnetic compatibility (EMC) standa

FCC Notice 191FCC NoticeThis device has been tested and found to comply with the limits for a Class A digital device, pursuant to FCC CFR 47 Part

192 Maintaining and Troubleshooting the Gateway ALR 9200Industry Canada NoticeThis digital apparatus does not exceed the Class A limits for radio

VCCI Notice 193VCCI NoticeThis is a Class A product based on the standard of the Voluntary Control Council for Interference by Information Technol

194 Maintaining and Troubleshooting the Gateway ALR 9200Declaration of the Manufacturer or ImporterWe hereby certify that this product is in compl

Index 195IndexNumerics3.5-inch drivediskette, installing 47diskette, removing 45diskette, replacing 47SCSI, hot-swapping 5632 Bit I/O, Setup field

196 Maintaining and Troubleshooting the Gateway ALR 9200 ServerAssert NMI on PERR field 94Assert NMI on SERR field 94Base I/O Address field, diske

Index 197Mode field, parallel port 90Mode field, serial port B 90Multi-boot Support field 95Multi-Sector Transfers field 86Num Lock field 87obtain

Chapter 2:ComponentsContentsSystem Board Features...10System Board Connectors...

198 Maintaining and Troubleshooting the Gateway ALR 9200 ServerCcablingdrives 48IDE drives 49SCSI drives 49cachefirst level 21second level, power

Index 199narrow SCSI 12parallel port 19processor slots 21SCSI, narrow 12SCSI, wide 12serial ports 19SMBus 18SMM 18speaker 14system board 10USB 20v

200 Maintaining and Troubleshooting the Gateway ALR 9200 Serverdrive5.25-inch, installing 4cabling considerations 48CD-ROM activity light does not

Index 201system management menu 133toolbar 135EMP Direct Connect/Modem Mode, EMP Console 134EMP Restricted Mode Access, EMP Console 134Enable Mast

202 Maintaining and Troubleshooting the Gateway ALR 9200 Serverfloppy drive, connector 13Floppy Write Protect, Setup field 93Flow ControlEMP Conso

Index 203fan, high power drives 57fan, power supply bay 57floppy drive 47front bezel 8memory module 44power supply module 67processor 34, 38second

204 Maintaining and Troubleshooting the Gateway ALR 9200 Serverlogical block addressingsee LBAlow voltage differentialsee LVDLVD, SCSI drives 10Mm

Index 205PParallel Portconnector 19Setup field 90passwordadministratorchanging in the SSU 116clearing in the SSU 116setting in the SSU 116Administ

206 Maintaining and Troubleshooting the Gateway ALR 9200 Serverprecautions, static electricity 2preventing static electricity 2Primary MasterSetup

Index 207resourcesDMA usage 187editing in the SSU 115I/O addresses 178interrupts 182memory map 181modifying in the SSU 114usage shown in the SSU 1

10 Maintaining and Troubleshooting the Gateway ALR 9200 ServerSystem Board FeaturesThe system board functions as the main interface between the pr

208 Maintaining and Troubleshooting the Gateway ALR 9200 ServerSet Administrator Password Setup field 92set user password 29Set User Password Setu

Index 209COM Port Address 94Console Redirection 93Cylinders 86diskette check 95diskette controller 90diskette write protect 93DMA Channel, paralle

210 Maintaining and Troubleshooting the Gateway ALR 9200 ServerSet Administrator Password 92Set User Password 92System Backup Reminder 92System Da

Index 211specificationsenvironmental 177system 176SSUaccess control 28adding an ISA board 114changing the administrator password 116changing the u

212 Maintaining and Troubleshooting the Gateway ALR 9200 Serverrestarting 159specifications 176system board features 10trouble at startup 159troub

Index 213Use Multiprocessor Specification, Setup field 87User Password is, Setup field 92user password, access 27usingCFG files with the FRU and S

214 Maintaining and Troubleshooting the Gateway ALR 9200 Server3424.boo Page 214 Wednesday, September 2, 1998 9:23 AM

System Board Connectors 11Figure 3: System Board Components and ConnectorsA Wide SCSI B connector (J9J1) T VRM connector for processors 2 & 1

12 Maintaining and Troubleshooting the Gateway ALR 9200 ServerDrive Controllers and ConnectorsThe system board supports several controllers and co

System Board Connectors 13IDE Connector (CC)This is an integrated Ultra-DMA PCI/IDE interface with an IDE connector capable of controlling up to t

14 Maintaining and Troubleshooting the Gateway ALR 9200 ServerPassword Clear JumperMomentarily setting this jumper allows you to clear the passwor

System Board Connectors 15Front Panel Connector (AA)The front panel connector provides the signals for the front cover indicator LEDs and the fron

16 Maintaining and Troubleshooting the Gateway ALR 9200 ServerPCI slots B4 (top), B3, B2, B1, A3, A2 (H), A1 (K)The system board has two 32-bit pe

System Board Connectors 17host interface to SDRR information, so software running on the server can poll and retrieve the current status of the ha

Contents iContentsPreface ...viiAbout This Guide...

18 Maintaining and Troubleshooting the Gateway ALR 9200 ServerICMB Connector (J)The intelligent chassis management bus (ICMB) connector allows the

System Board Connectors 19memory. The video controller supports pixel resolutions of up to 1600 x 1200 and up to 16.7 M colors. You cannot add vid

20 Maintaining and Troubleshooting the Gateway ALR 9200 ServerThe keyboard controller is functionally compatible with the 8042A microcontroller. T

System Board Connectors 21Processor Slots (V, X, Y, AB)Each Pentium® II Xeon™ processor is packaged in a SEC cartridge. The cartridge includes the

22 Maintaining and Troubleshooting the Gateway ALR 9200 ServerMain Power Connector, Secondary (Z)The primary power connectors provide the majority

Memory 23MemoryThe system comes standard with 256-MB of ECC RAM. System RAM is expandable up to 4-GB using ECC 50- or 60-ns 72-bit EDO DIMMs (16 D

24 Maintaining and Troubleshooting the Gateway ALR 9200 ServerDIMM Installation SequenceYou must install DIMMs in the correct order and in entire

Memory 25Memory ConfigurationBIOS automatically detects, sizes, and initializes the memory array, depending on the type, size, and speed of the in

26 Maintaining and Troubleshooting the Gateway ALR 9200 ServerSystem SecurityTo help prevent unauthorized entry or use of the system, the system i

System Security 27Using PasswordsIf you set and enable a user password but not an administrator password, enter the user password to boot the syst

ii Maintaining and Troubleshooting the Gateway ALR 9200 ServerChapter 3: Installing Components ...31Introd

28 Maintaining and Troubleshooting the Gateway ALR 9200 ServerSummary of Software Security FeaturesTable 4 lists the software security features an

System Security 29Control access to the system other than SSU: set user passwordTo control access to the system, set a user password and enable th

30 Maintaining and Troubleshooting the Gateway ALR 9200 Server3424.boo Page 30 Wednesday, September 2, 1998 9:23 AM

Chapter 3:Installing ComponentsContentsIntroduction... 32Replacing the Processor ...

32 Maintaining and Troubleshooting the Gateway ALR 9200 ServerIntroductionThis chapter provides step-by-step instruction for installing, removing,

Replacing the Processor 333. Wear an anti-static wristband grounded to the system chassis and place processors on a grounded, static-free surface

34 Maintaining and Troubleshooting the Gateway ALR 9200 Server8. Pull the two tabs attached to the single edge contact (SEC) cartridge (visible aft

Replacing the Processor 3512. With the tabs at the top of the SEC cartridge completely open (pulled outward, away from the center of the cartridge

36 Maintaining and Troubleshooting the Gateway ALR 9200 Server15. Reinstall the foam cover.16. Close the case, as described in “Closing the System”

Installing Another Processor 37right thumb on the face of the retention module bracket (A in Figure 8), wrap your right index finger around the ta

Contents iiiUpgrading the BIOS... 98Preparing for the Upgrade...

38 Maintaining and Troubleshooting the Gateway ALR 9200 Server8. Pull the two tabs attached to the termination module (visible after you remove the

Installing Another Processor 39Figure 10: Installing a Processor13. When the cartridge meets resistance, push the two tabs toward each other (Figu

40 Maintaining and Troubleshooting the Gateway ALR 9200 ServerInstalling HardwareThe server includes expandability features that allow you to add s

Installing Hardware 414. Remove the memory module from the system board by pulling it gently from the electronics bay (see Figure 11). It is not n

42 Maintaining and Troubleshooting the Gateway ALR 9200 Server1. Observe the safety and ESD precautions in “Static Electricity Precautions” on page

Installing Hardware 43Installing DIMMsWhen adding and removing DIMMs, remember that DIMMs must be installed or removed by banks. Each bank consist

44 Maintaining and Troubleshooting the Gateway ALR 9200 Server4. Push the ejector levers on the socket ends to the upright position.5. Repeat steps

Installing Hardware 45DrivesThe case must be opened to add or replace drives (such as disk drives and CD-ROM drives) in the system. Refer to “Open

46 Maintaining and Troubleshooting the Gateway ALR 9200 ServerFigure 13: Removing the Diskette Drive5. Remove and save the screw that secures the d

Installing Hardware 478. Remove the three screws that hold the carrier to the drive, and set them and the carrier aside. See Figure 14.Figure 14:

iv Maintaining and Troubleshooting the Gateway ALR 9200 ServerSetting Up the Server for the EMP... 133M

48 Maintaining and Troubleshooting the Gateway ALR 9200 Server4. Attach the carrier to the drive with three screws of the appropriate size and leng

Installing Hardware 49IDE RequirementsAn 18-inch long IDE cable that supports two drives is standard in the system. If you install an IDE hard dri

50 Maintaining and Troubleshooting the Gateway ALR 9200 ServerEither type of device (IDE or SCSI) can be installed in the 5.25-inch peripheral bays

Installing Hardware 515. Open the subchassis (see “Opening the Subchassis and Electronics Bay” on page 5) to gain access to the back of the 5.25-i

52 Maintaining and Troubleshooting the Gateway ALR 9200 Server11. Connect a signal cable to the drive.• SCSI drive: Attach connectors on the cable

Installing Hardware 536. The drive has two protruding plastic, snap-in rails attached. Squeeze the rail tabs toward each other as you carefully sl

54 Maintaining and Troubleshooting the Gateway ALR 9200 Server10. Replace the access panel, see “Closing the System” on page 7.11. Close the front

Installing Hardware 552. Use three screws (D) to attach each heatsink to the drive.3. To insert the drive into the hot-docking bay, you must attac

56 Maintaining and Troubleshooting the Gateway ALR 9200 ServerHot-swapping a SCSI DriveA bank of six yellow LEDs on the front panel monitors the dr

Installing Hardware 576. Grasp the plastic carrier handle and pull it toward you to disengage the drive connector from the backplane connector.7.

Contents vAppendix A: Reference Data ... 175Specifications...

58 Maintaining and Troubleshooting the Gateway ALR 9200 ServerInstalling a Fan in the Power Supply BayThis procedure describes installation of a fa

Installing Hardware 593. Using four screws, attach the fan to the grill plate (Figure 23) so that the fan label faces the plate.4. Insert the fan/

60 Maintaining and Troubleshooting the Gateway ALR 9200 Server3. Remove the foam cover from the front subchassis by pulling it straight out (see Fi

Installing Hardware 615. Label and disconnect the desired fan cable from the front panel board. Be sure to note the position of the cable where it

62 Maintaining and Troubleshooting the Gateway ALR 9200 ServerInstalling an Individual System FanThe subchassis houses up to eight system fans. Not

Installing Hardware 63Installing an Expansion CardExpansion cards can be extremely sensitive to ESD and require careful handling. After removing t

64 Maintaining and Troubleshooting the Gateway ALR 9200 Server6. Hold the expansion card by its top edge or upper corners. Firmly press it into an

Installing Hardware 657. If you are not reinstalling a board in the same slot, install a slot cover over the vacant slot. The tapered foot of the

66 Maintaining and Troubleshooting the Gateway ALR 9200 ServerRemoving a Power Supply ModuleIf the system configuration includes three power supply

Installing Hardware 67Installing a Power Supply ModuleThe power share board allows you to use two power supply modules or to use two modules and i

vi Maintaining and Troubleshooting the Gateway ALR 9200 Server3424.boo Page vi Wednesday, September 2, 1998 9:23 AM

68 Maintaining and Troubleshooting the Gateway ALR 9200 ServerReplacing the BatteryThe battery provides power for the system real-time clock and CM

Installing Hardware 697. Press the new battery in the socket with the positive pole (+) up. Be sure you have pressed the battery down far enough f

70 Maintaining and Troubleshooting the Gateway ALR 9200 Server3424.boo Page 70 Wednesday, September 2, 1998 9:23 AM

Chapter 4:Jumpers and DriversContentsSetting the Jumpers... 72Changing a Jumper Setting ...

72 Maintaining and Troubleshooting the Gateway ALR 9200 ServerSetting the JumpersThe system board jumpers let you change several system functions.

Setting the Jumpers 73Changing a Jumper SettingThe short general procedure for changing a configuration setting is the same for most of the jumper

74 Maintaining and Troubleshooting the Gateway ALR 9200 ServerCMOS Clear JumperThe jumper at pins 1, 2, and 3 controls whether settings stored in C

Setting the Jumpers 75Password Clear JumperThe jumper at pins 5, 6, and 7 controls whether a stored password is retained or cleared during a syste

76 Maintaining and Troubleshooting the Gateway ALR 9200 Server3. Reinstall the access cover for your safety (using the original screws), then conne

Installing Software and Drivers 77Installing Software and DriversInstalling software and drivers is usually specific to the operating system you r

PrefaceContentsAbout This Guide ...viiiConventions Used in This Guide... ixImpor

78 Maintaining and Troubleshooting the Gateway ALR 9200 Server3424.boo Page 78 Wednesday, September 2, 1998 9:23 AM

Chapter 5:BIOS SetupContentsIntroduction... 80Using BIOS Setup ...

80 Maintaining and Troubleshooting the Gateway ALR 9200 ServerIntroductionThis chapter describes the BIOS Setup utility. The following chapters de

Using BIOS Setup 81Using BIOS SetupThis section describes the BIOS Setup options. Use Setup to change the system configuration defaults. You can r

82 Maintaining and Troubleshooting the Gateway ALR 9200 ServerIf You Cannot Access SetupIf the diskette drive is misconfigured so that you cannot

Setup Menus 83Setup MenusSetup has six major menus and several submenus. These menus are:1. Main Menua. Primary IDE Master and Slaveb. Keyboard Fe

84 Maintaining and Troubleshooting the Gateway ALR 9200 ServerSetup Key CommandsTable 8 lists the keys commands available in Setup and what they d

Setup Menus 85Main MenuTable 10 lists the selections you can make on the Main Menu itself. Use the submenus for other selections. Default values a

86 Maintaining and Troubleshooting the Gateway ALR 9200 ServerPrimary Master and Slave SubmenuIn Table 11, the features other than “Type” appear o

Setup Menus 87Keyboard Features SubmenuIn Table 12, the settable features of the keyboard controller are listed along with the options.Advanced Me