Gateway E-9520T User Manual

®E-9520T ServerUSERGUIDE

CHAPTER 1: Checking Out Your Gateway Server4InteriorImportantServer components with green handles or retention locks can be hot swapped while the serv

APPENDIX B: BIOS Settings94The following second level submenus are accessed from the submenu indicated in the first column.IPMI ConfigurationStatus of

www.gateway.com95PIO Mode Device PIO modeAsync DMA Device Async DMA modeUltra DMA Device Ultra DMA modeS.M.A.R.T. Device S.M.A.R.T. supportType Not In

APPENDIX B: BIOS Settings96BIOS submenu BIOS 2nd level submenuSetting ValueUSB ConfigurationUSB Mass Storage Device ConfigurationUSB Mass Storage Rese

APPENDIX C97Legal Information

APPENDIX C: Legal Information98Regulatory compliance statementsUnited States of AmericaFederal Communications Commission (FCC)Unintentional emitter pe

www.gateway.com99For unique identification of the product configuration, please submit the 10-digit serial number found on the product to the responsi

APPENDIX C: Legal Information100Environmental informationThe product you have purchased contains extracted natural resources that have been used in th

APPENDIX D101Safety Information

APPENDIX D: Safety Information102Important safety informationYour Gateway system is designed and tested to meet the latest standards for safety of inf

103IndexNumerics5.25-inch drivelocation 2Aaccessoriessafety precautions 102ACPI runtime checkpoints 73add-in cardsee cardadministrator password 18

www.gateway.com5System boardConnectors# Feature # Feature1 PCI-X 64-bit/66 MHz expansion slot (J45) 26 Not used2 PCI-X 64-bit/66 MHz expansion slot (J

Index104Web address 8Web site 8Gateway Systems Manager 17Hhard driveindicator 2installing 29LED indicator 2removing 29troubleshooting 74heat s

105www.gateway.cominstalling 44power supplyinstalling 43manageability connector 5uninterruptible 11power supply moduleadding 44power-on self-test

Index106video 75turning off server 14turning on server 13type codessensor 63Uuninterruptible power supply (UPS) 11updating the BIOS 52UPS 11USB

A MAN E-9520T GDE R3 05/07

CHAPTER 1: Checking Out Your Gateway Server6Hot-swap backplanesSAS/SATA backplane10 D-sub VGA port (J24) 35 Server management connector (J34)11 Serial

www.gateway.com7LED informationSee the following table for a description of this server’s LEDs and the information they provide:# Feature # Feature1 S

CHAPTER 1: Checking Out Your Gateway Server8Getting HelpIn addition to your operating system’s documentation, you can use the following information re

CHAPTER 29Setting Up Your Server• Setting up the hardware• Protecting from power source problems• Starting your server• Setting up the operating syste

CHAPTER 2: Setting Up Your Server10Setting up the hardwareTo make sure that your working environment is safe:• Use a clean, dry, flat, stable surface

www.gateway.com11Some surge protectors and uninterruptible power supplies include simple line-conditioning capabilities.Uninterruptible power supplies

CHAPTER 2: Setting Up Your Server126 Swing the bezel out 45° from the front of the case, then disengage the tabs on the right side of the bezel from t

www.gateway.com13Starting your serverBefore you start your server for the first time:• Make sure that the server and monitor are plugged into a power

CHAPTER 2: Setting Up Your Server14Understanding the power-on self-testWhen you turn on your server, the power-on self-test (POST) routine checks the

CHAPTER 315Maintaining Your Server• Caring for your server• Preparing for system recovery• System administration• Identifying your server• Updating th

CHAPTER 3: Maintaining Your Server16Caring for your serverTo extend the life of your server:• Be careful not to bump or drop your server.• When transp

www.gateway.com17Cleaning the screenIf your computer screen is an LCD, use only a damp, soft cloth to clean it. Never spray water directly onto the sc

CHAPTER 3: Maintaining Your Server18Server securityLocking the serverTo lock the server: 1 Remove the bezel lock keys from the inside of the bezel, t

www.gateway.com19Updating the baseboard management controller firmwareThe baseboard management controller (BMC) performs several system management fun

CHAPTER 3: Maintaining Your Server20To install Acrobat Reader 7: • Click the link for Acrobat on the Documentation page.- OR -Run Docs\Reader\app2127

www.gateway.com21Booting from the Server Companion DVDBy booting from the Server Companion DVD, you can repair applications and drivers, or exit to th

CHAPTER 3: Maintaining Your Server22

CHAPTER 423Installing Components• Preparing to install components• Preventing static electricity discharge• Opening the server case• Closing the serve

iChapter 1: Checking Out Your Gateway Server . . . . . . . . . . . . . . . . . . . . . . . 1Front . . . . . . . . . . . . . . . . . . . . . . . . . .

CHAPTER 4: Installing Components24Preparing to install componentsSelecting a place to workWork on your server in an area that:• Is clean (avoid dusty

www.gateway.com25• Avoid static-causing surfaces such as carpeted floors, plastic, and packing foam.• Avoid working on the server when your work area

CHAPTER 4: Installing Components266 Loosen the two thumbscrews (1) on the back of the cover.7 Slide the cover (2) toward the back of the case, then re

www.gateway.com27Removing and installing an optical driveTo remove and install an optical drive: 1 Follow the instructions in “Preventing static elec

CHAPTER 4: Installing Components286 Remove the four screws (3) from the sides of the optical drive.7 Install the four screws (1) you removed in the pr

www.gateway.com29Removing and installing a hard driveUse this procedure to add or replace a hard drive in a hot-swap bay. Your server supports as many

CHAPTER 4: Installing Components30To remove and install a hot-swap hard drive: 1 Pull the release lever on the hard drive carrier out, then pull the

www.gateway.com314 Make sure that the tray’s release lever is open, then slide the new drive fully into the empty hot-swap drive bay and push the leve

CHAPTER 4: Installing Components325 Push the diskette drive tray (2) into the chassis from the front and secure it with the four screws (3) included i

www.gateway.com337 Secure the diskette drive into the carrier with the two screws (6) included in the optional diskette drive installation kit.8 Push

ContentsiiOpening the server case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25Closing the

CHAPTER 4: Installing Components34DIMM banks must be populated using the following guidelines:CautionAll DIMMs installed must be the same speed. Do no

www.gateway.com35To install or replace memory: 1 Follow the instructions in “Preventing static electricity discharge” on page 24. Make sure that you

CHAPTER 4: Installing Components363 Pull the plastic tabs (1) away from the sides of the memory module slot. If you are replacing a memory module, lif

www.gateway.com37Installing and removing PCI expansion cardsThe system board provides one PCI-E x16 with x8 speed, two PCI-E x8 with x4 speed, two PCI

CHAPTER 4: Installing Components386 Position the new PCI expansion card over the PCI slot, then press the PCI expansion card into the PCI slot.7 From

www.gateway.com393 Squeeze the two clips on the sides of the fan (1) together to release it, then lift it out of the fan cage.4 Insert the replacement

CHAPTER 4: Installing Components406 Loosen the thumbscrew (4) holding the fan board in the chassis.7 Slide the fan board away from the power supply (5

www.gateway.com41To replace a processor: 1 Install the most current BIOS version. For instructions, see “Updating the BIOS” on page 52.2 Follow the i

CHAPTER 4: Installing Components426 Unlock the load lever (1) and lift it up, then open the load plate (2) to release the processor.7 Lift the process

www.gateway.com4310 Place the heatsink on the installed processor, aligning it so that it fits squarely in the heatsink socket.11 Push down the heatsi

iiiwww.gateway.comOptical drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73Expans

CHAPTER 4: Installing Components444 Pull the power supply module straight out of the server with the handle. It may take considerable force to remove.

www.gateway.com456 Loosen the thumbscrew (1) holding the power distribution board in place, then slide the power distribution board (2) away from the

CHAPTER 4: Installing Components46Replacing the hot-swap backplanesTo replace the hot-swap backplanes: 1 Follow the instructions in “Preventing stati

www.gateway.com4711 Holding the new backplane by the edges only, align it with the locking tabs on the hard drive cage, then place it on the locking t

CHAPTER 4: Installing Components48Replacing the CMOS batteryIf the server clock does not keep time or the settings in the BIOS Setup utility are not s

www.gateway.com49Replacing the system boardTo replace the system board: 1 Follow the instructions in “Preventing static electricity discharge” on pag

CHAPTER 4: Installing Components5011 Insert the new system board into the chassis, align it with the six retaining standoffs, then slide the board tow

CHAPTER 551Using the BIOS Setup Utility• Opening the BIOS Setup utility• Updating the BIOS• Recovering the BIOS• Resetting the BIOS• Updating and reco

CHAPTER 5: Using the BIOS Setup Utility52Opening the BIOS Setup utilityThe BIOS Setup utility stores basic settings for your server. These settings in

www.gateway.com53Recovering the BIOSIf you encounter a problem while you are updating the BIOS, such as a power outage, the BIOS update may not be suc

Contentsiv

CHAPTER 5: Using the BIOS Setup Utility5410 Follow the instructions in “Opening the server case” on page 25.11 Remove the jumper from pins 1-2.12 Foll

www.gateway.com557 Follow the instructions in “Opening the server case” on page 25.8 Remove the jumper from pins1-2.9 Follow the instructions in “Clos

CHAPTER 5: Using the BIOS Setup Utility56Updating and recovering the BMCUpdating the BMC firmwareTo update the BMC firmware: 1 Download the BMC firmw

CHAPTER 657Troubleshooting• Telephone support• Tutoring and training• Safety guidelines• Error messages• Understanding sensors and sensor readings• Tr

CHAPTER 6: Troubleshooting58Telephone supportBefore calling Gateway Customer CareIf you have a technical problem with your server, follow these recomm

www.gateway.com59Tutoring and trainingGateway's Customer Care professionals cannot provide hardware and software training. Instead, Gateway recom

CHAPTER 6: Troubleshooting60Boot messagesBoot Failure ... This is a generic message indicating the BIOS could not boot from a particular device. This

www.gateway.com61Secondary Master Drive - ATAPI Incompatible The IDE/ATAPI device configured as Secondary Master failed an ATAPI compatibility test. T

CHAPTER 6: Troubleshooting62NVRAM IgnoredThe NVRAM data used to store Plug’n’Play (PnP) data was not used for system configuration in POST.NVRAM BadTh

www.gateway.com63Miscellaneous messagesKeyboard ErrorKeyboard is not present or the hardware is not responding when the keyboard controller is initial

CHAPTER 11Checking Out Your Gateway Server• Front• Back• Interior• System board• Hot-swap backplanes• Getting Help

CHAPTER 6: Troubleshooting64TroubleshootingFirst stepsTry these steps first before going to the following sections:• Make sure that the power cords ar

www.gateway.com65• If you added or removed server components before the problem started, review the installation procedures you performed and make sur

CHAPTER 6: Troubleshooting66LED informationSee the following table for a description of this server’s LEDs and the information they provide:4 System b

www.gateway.com67Diagnostic LEDsThis system board provides a set of eight diagnostic (Port 80) LEDs. If you are troubleshooting your system, these LED

CHAPTER 6: Troubleshooting68The eight diagnostic LEDs are divided into two groups. LEDs from CR16-CR19 comprise one group, and LEDs from CR20-CR24 com

www.gateway.com6908 Initialize the CPU. The BAT test is being done on KBC. The keyboard controller command byte is being programmed after Auto detecti

CHAPTER 6: Troubleshooting7052 Updates CMOS memory size from memory found in memory test. Allocates memory for Extended BIOS Data Area from base memor

www.gateway.com71Bootblock initialization code checkpointsThe Bootblock initialization code sets up the chipset, memory, and other components before s

CHAPTER 6: Troubleshooting72DIM code checkpointsThe Device Initialization Manager (DIM) gets control at various times during BIOS POST to initialize d

www.gateway.com73ACPI runtime checkpointsACPI checkpoints are displayed when an ACPI-capable operating system either enters or leaves a sleep state. T

CHAPTER 1: Checking Out Your Gateway Server2FrontOptical driveSecond optical drive(optional)NMI buttonSystem fault LEDReset buttonNIC status LEDID but

CHAPTER 6: Troubleshooting74Hard driveThe hard drive cannot be accessed, or you receive a “General failure reading drive C” error message• If a disket

www.gateway.com75MonitorYour server is running but there is no picture• Adjust the brightness and contrast controls to the center position.• Make sure

CHAPTER 6: Troubleshooting76

APPENDIX A77Server Specifications• System specifications• System board specifications• Environmental specifications• Electronic specifications• Additi

APPENDIX A: Server Specifications78System specificationsSystem board specificationsCase17 × 8.66 × 27.56 inches (432 × 220 × 700 mm)Convertible from t

www.gateway.com79Environmental specificationsThe following specifications identify maximum environmental conditions. At no time should the server run

APPENDIX A: Server Specifications80Electronic specificationsMemory mapInterruptsThe following table reflects a typical configuration, but you can chan

www.gateway.com81Connector pinoutsMain power connector (J7)Processor power connector (J5)Pin Signal Name1 +3.3 V2 +3.3 V3 Ground4+5 V5 Ground6+5 V7 Gr

APPENDIX A: Server Specifications82VGA connector (J24)Mini-SAS connectors (J50)4 Ground5 +12 V6+12 V7 +12 V8+12 VPin Signal Name1 Red2 Green3 Blue4 No

www.gateway.com83Floppy controller connector (J49)B8 SB_SATA_SCLKB9 SB_SATA_SLOADB10 GroundB11 GroundB12 GroundA1 GroundA2 SATA_RX1_C_DPA3 SATA_RX1_C_

www.gateway.com3BackConnectors and LEDsPS/2 mouse portPS/2 keyboard portDual USB portsSerial portVGA portID LEDDual NIC connectors (RJ-45)Management p

APPENDIX A: Server Specifications84Serial port connector (J15)Keyboard and Mouse connectorsExternal USB connectors27 MSEN 0 28 WPROTECT_N29 GND 30 RDA

www.gateway.com85I2C (SMBus) connectorAdditional specificationsFor more information about your server, such as memory size, hard drive size, and proce

APPENDIX A: Server Specifications86

APPENDIX B87BIOS Settings

APPENDIX B: BIOS Settings88If you ever need to restore your BIOS settings, such as after a system board change, a record of the settings will make the

www.gateway.com89Memory ConfigurationMemory Performance Mode Non-Redundant Interleaved Single Channel MirrorMirrors branch spaceBetween branches Spare

APPENDIX B: BIOS Settings90Secondary IDE Master (auto-detected)Selects IDE Configuration sub-menu.Secondary IDE Slave (auto-detected)Selects IDE Confi

www.gateway.com91Serial Port 2 IRQ IRQ3IRQ4IRQ10IRQ11PS/2 Keyboard PresentPS/2 Mouse PresentUSB ConfigurationUSB Devices Enabled (List of USB devices

APPENDIX B: BIOS Settings92Bootup Num-Lock OnOffPOST Error Pause DisabledEnabledBoot Device Priority1st Boot Device Varies (Specifies boot sequence fr

www.gateway.com93Password On Boot DisabledEnabledBoot Sector Virus Protection DisabledEnabledPower & Reset Switches Inhibit DisabledEnabledNMI Con