Gateway E-2500D User Manual download pdf (Page 65)

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Chapter 6: Troubleshooting

Safety guidelines

While troubleshooting your computer, follow these safety guidelines:

■ Never remove your computer case cover while your computer is turned on and

while the modem cable and the power cord are connected.

■ Make sure that you are correctly grounded before accessing internal components.

For more information about preventing damage from static electricity, see

“Preventing static electricity discharge” on page 49.

First steps

If you have problems with your computer, try these things first:

■ Make sure that the power cord is connected to your computer and an AC outlet

and that the AC outlet is supplying power.

■ If you use a power strip or surge protector, make sure that it is turned on.

■ If a peripheral device (such as a keyboard or mouse) does not work, make sure that

all connections are secure.

■ Make sure that your hard drive is not full.

■ If an error message appears on the screen, write down the exact message. The

message may help Gateway Customer Care in diagnosing and fixing the problem.

■ If you added or removed peripheral devices, review the installation procedures you

performed and make sure that you followed each instruction.

■ If an error occurs in a program, see the program’s printed documentation or the

online help.

Warning

To avoid bodily injury, do not attempt to troubleshoot your computer

problem if:

■

Power cords or plugs are damaged

■

Liquid has been spilled into your computer

■

Your computer was dropped

■

The case was damaged

Instead, unplug your computer and contact a qualified computer

technician.

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Gateway E-2500D User Manual Page 65