Gateway 9210 User Manual Page 1

User GuideGateway 9210 Server

5www.gateway.comSystem boardConnectorsProcessorfan powerconnectorMain power connectorSecondary IDE connectorSerial port connectorSystem fan power conn

95www.gateway.comAaccessoriessafety precautions 90add-in cardsee cardaddingsee installingadministrator password 19Advanced menuBIOS Setup utility 58al

96www.gateway.comsee processorDDDR SDRAMsee memorydevice driversinstalling 20DIMMsee memorydiskette driveconnector 5installing 33location 3replacing 3

97www.gateway.comPCI card 43power supply 47processor 45SATA drive 37SCSI drive 37system board 51Internet connectiontroubleshooting 74intrusion switchc

98www.gateway.comuninterruptible power supply (UPS) 10power supplyinstalling 47uninterruptible 10power-on self-test 12processorheat sink 45installing

99www.gateway.comrecording BIOS configuration 18System Setup Utility (SSU) 21Ttechnical supportresources 64Technical Support 64tips before contacting

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A MAN 9210 SYS GDE R0 03/04

6www.gateway.comGetting HelpIn addition to your operating system’s documentation, you can use the following information resources to help you use your

Chapter 27Setting Up Your Server Use your server safely Start and turn off your server Set up your operating system

8www.gateway.comSetting up the hardwareTo make sure that your working environment is safe: Use a clean, dry, flat, stable surface for your server. Al

9www.gateway.comProtecting from power source problemsSurge protectors, line conditioners, and uninterruptible power supplies can help protect your ser

10www.gateway.comUninterruptible power suppliesUse an uninterruptible power supply (UPS) to protect your server from data loss during a total power fa

11www.gateway.comStarting your serverBefore you start your server for the first time: Make sure that the server and monitor are plugged into a power

12www.gateway.comIf nothing happens when you press the power button: Make sure that the power cable is plugged in securely and that your surge protec

13www.gateway.comTurning off your serverEvery time you turn off your server, first shut down the operating system. You may lose data if you do not fol

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iwww.gateway.comContents1 Checking Out Your Gateway Server. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1Unpacking . . .

Chapter 315Maintaining Your Server Care for your server Record the BIOS configuration Manage your server and network

16www.gateway.comCaring for your serverTo extend the life of your server: Be careful not to bump or drop your server. When transporting your server,

17www.gateway.com Use a damp, lint-free cloth to clean your server and other parts of your server system. Do not use abrasive or solvent cleaners bec

18www.gateway.comPreparing for system recoveryIf your system files are corrupted, you may not be able to start the server from the hard drive. Startup

19www.gateway.comSystem administrationGateway Systems ManagerGateway Systems Manager 3.0 (GSM) lets you locally (using the Server console) and remotel

20www.gateway.comTo remove a BIOS security password:1 Restart your server, then press F2 when the Gateway logo screen appears during startup. The BIOS

21www.gateway.comUsing the System Setup UtilityThe System Setup Utility (SSU) lets you: View the System Event Log (SEL Mgr.) View Sensor Data Record

22www.gateway.comViewing Sensor Data RecordsTo view the Sensor Data Records (SDR):1 Boot your server from the System Companion CD, then select System

23www.gateway.comSetting up remote accessYou can set up the server so you can perform system management tasks remotely.Setting up remote LAN accessTo

24www.gateway.com7 Click Save to save the changes.8 Click Close to return to the SSU main window.Setting up LAN alertsTo set up LAN alerts:1 Boot your

iiwww.gateway.comClosing the server case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31In

25www.gateway.com10 In the mBMC LAN-Alerting Actions window, click the check box to select the options that you want alerts turned on for: Fan Failur

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Chapter 427Installing Components Open and close the server case Install or replace components

28www.gateway.comPreparing to install componentsYou must open your server case to install components. If you are not comfortable with these procedures

29www.gateway.comPreventing static electricity dischargeThe components inside your server are extremely sensitive to static electricity, also known as

30www.gateway.comOpening the server caseBecause the components inside your server are extremely sensitive to static electricity, make sure that you fo

31www.gateway.com5 Swing the side panel away from the case.Closing the server caseTo close the server case:1 For more stability, set the server on its

32www.gateway.comInstalling drivesYour server’s standard configuration includes one CD drive, a 3.25 inch diskette drive, and one SATA hard drive. You

33www.gateway.com If you are connecting two PATA drives to the cable, connect the middle cable connector to the slave drive and connect the end cable

34www.gateway.com3 If you are replacing a drive, go to Step 6.- OR -If you are adding a new drive, press in on the two front cover release tabs, then

iiiwww.gateway.comAdditional specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

35www.gateway.com5 Remove the shield for the bay into which you are installing the new drive.6 If you are replacing a drive, disconnect the drive cabl

36www.gateway.com11 Slide the new drive into the drive bay.12 Move the release latch to the right about ¼ inch (6 mm).13 Align the drive’s screw holes

37www.gateway.com14 Slide the drive release latch toward the front of the case until the lock icon is visible.15 Follow the instructions in the drive’

38www.gateway.comTo install a hard drive:1 Follow the instructions in “Preventing static electricity discharge” on page 29.2 Follow the instructions i

39www.gateway.com5 If you are replacing a hard drive, slide the old drive out of the drive bay.6 Set any jumpers on the new drive. See the drive’s doc

40www.gateway.com8 Follow the instructions in the drive’s documentation to connect the drive cables.9 Follow the instructions in “Closing the server c

41www.gateway.comInstalling memoryFor best performance, we recommend that modules be installed in identical pairs. Use 184-pin single-sided or double-

42www.gateway.comTo install or replace memory:1 Follow the instructions in “Preventing static electricity discharge” on page 29.2 Follow the instructi

43www.gateway.comInstalling a PCI expansion cardA PCI expansion card (sometimes called an add-in card) is a card used in the server to add functionali

44www.gateway.com5 While holding the retention cover open, remove the expansion card. You can slightly seesaw the card end-to-end to loosen the card,

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45www.gateway.comReplacing a processorThis server is compatible with Intel® Pentium 4® or Celeron® processors. The server automatically detects the pr

46www.gateway.com6 Remove the heat sink.7 Press down on the processor locking lever, push it slightly away from the processor, then rotate the lever s

47www.gateway.comReplacing the power supplyTo replace the power supply:1 Follow the instructions in “Preventing static electricity discharge” on page

48www.gateway.com5 While supporting the power supply with your hand, slide the power supply toward the front of the case, then out toward the bottom o

49www.gateway.comReplacing the CMOS batteryIf the server clock does not keep time or the settings in the BIOS Setup utility are not saved when you tur

50www.gateway.com9 Follow the instructions in “Closing the server case” on page 31.10 Turn on your server, then press F2 when the Gateway logo screen

51www.gateway.comReplacing the system boardTo replace the system board:1 Print the appendix for “BIOS Settings” on page 83.2 Restart your server, then

52www.gateway.com10 Remove the system board thumbscrew.11 Slide the system board toward the front of the case, then lift it away from the case.12 Slid

53www.gateway.com13 Lock the system board into place with the thumbscrew.14 Install the memory, processor, and heat sink, then reconnect the heat sink

54www.gateway.comReplacing the fanTo replace the fan:1 Follow the instructions in “Preventing static electricity discharge” on page 29.2 Follow the in

Chapter 11Checking Out YourGateway Server Drives, ports, jacks, and controls System board components Help resources

55www.gateway.com6 Hold the new fan in place while you push the fan’s rivet sleeves into the fan from the outside of the case, then push the rivets in

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Chapter 557Using the BIOS Setup Utility Open the BIOS Setup utility Update the BIOS Reset the BIOS settings to the factory defaults Reset the BIOS

58www.gateway.comOpening the BIOS Setup utilityThe BIOS Setup utility stores basic settings for your server. These settings include basic hardware con

59www.gateway.comUpdating the BIOSIf you need a new version of the BIOS, you can download the BIOS update from the Gateway Web site, then install the

60www.gateway.comChanging jumper settingsYou can change the J1D1 jumper settings on the system board to: Recover the BIOS configuration Disable the

61www.gateway.com8 Follow the instructions in “Closing the server case” on page 31.9 Turn on your server. Your server completes the action specified b

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Chapter 663Troubleshooting Get telephone support and training Interpret error messages and codes TroubleshootIf the suggestions in this chapter do

64www.gateway.comTelephone supportBefore calling Gateway Technical SupportIf you have a technical problem with your server, follow these recommendatio

2www.gateway.comUnpackingTo unpack your server:1 Remove the accessory box(es) and make sure that all components you ordered are present.2 Remove the f

65www.gateway.comTechnical supportGateway offers a wide range of customer service, technical support, and information services.Telephone numbersYou ca

66www.gateway.comSafety guidelinesWhile troubleshooting your server, follow these safety guidelines: Never remove the side panel while your server is

67www.gateway.comError messagesThese messages often indicate procedural errors such as typing an incorrect keystroke or trying to save a file to a wri

68www.gateway.comInvalid password Enter your password again. Some passwords are case sensitive. If you do not know the password, you may need to rei

69www.gateway.comTroubleshootingFirst stepsTry these steps first before going to the following sections: Make sure that the power cord is connected t

70www.gateway.comBattery replacementIf you have problems after installing a new CMOS battery, try each of the following items, closing the case and re

71www.gateway.comBeeps Description Troubleshooting steps1 The memory refresh circuitry on the system board is faulty.Reseat the memory or replace with

72www.gateway.comBIOSThe settings in the BIOS Setup utility are not retained Replace the CMOS battery. For instructions, see “Replacing the CMOS batt

73www.gateway.comExpansion cardsYour server does not recognize an expansion card Restart your server. Make sure that you have installed the necessar

74www.gateway.comThe master boot record is corrupted In a Windows network operating system, repair the master boot record using FDISK.To repair the m

3www.gateway.comFrontCD driveDiskette drivePower button and power LED indicatorUSB port

75www.gateway.comModem (telephone dial-up)See also Internet.Your modem does not dial or does not connect Make sure that your server is connected to t

76www.gateway.comYou can also call your telephone service and have your telephone line checked for noise or low line levels. Try connecting with the

77www.gateway.comThe color is not uniform Make sure that the monitor warms up for at least 30 minutes before making a final judgment about color unifo

78www.gateway.comProcessorYour server does not recognize a new processor Make sure that the processor is fully seated in its socket. The processor sh

Appendix A79Server Specifications

80www.gateway.comSystem specificationsThe following specifications are for the standard configuration. Your server may contain optional equipment. All

81www.gateway.comSystem board specificationsProcessormPGA478 package800/533/400 MHz system busSupports either 1 Intel Pentium 4 or 1 Intel Celeron CPU

82www.gateway.comEnvironmental specificationsThe following specifications identify maximum environmental conditions. At no time should the server run

Appendix B83BIOS SettingsIf you ever need to restore your BIOS settings, such as after a system board change, a record of the settings will make the p

84www.gateway.comTo view all BIOS settings:1 Restart your server, then press F2 when the Gateway logo screen appears during startup. The BIOS Setup ut

4www.gateway.comBackRelease latchPower connectorCard retention coverUSB portsKeyboard portSerial portMonitor portLAN jacksCard retentioncover thumbscr

85www.gateway.comAdvanced (cont.)SuperIO ConfigurationOnboard Floppy ControllerSerial Port1 AddressSerial Port2 AddressACPI Configuration ACPI Aware O

86www.gateway.comBoot (cont.)Boot Device Priority 1st Boot Device2nd Boot Device3rd Boot Device4th Boot DeviceHard Disk Drives 1st DriveRemovable Driv

87www.gateway.comServer (cont.)Event Log configurationClear All Even LogsEvent LoggingCritical Event LoggingAssert NMI on PERRAssert NMI on PERRAC Lin

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Appendix C89Safety, Regulatory, and LegalInformation Safety information Legal and Regulatory Information

90www.gateway.comImportant safety informationYour Gateway system is designed and tested to meet the latest standards for safety of information technol

91www.gateway.comRegulatory compliance statementsUnited States of AmericaFederal Communications Commission (FCC)Unintentional emitter per FCC Part 15T

92www.gateway.comIf this device causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance o

93www.gateway.comTelecommunications per Industry Canada CS03(for products fitted with an IC-compliant modem)The Industry Canada label identifies certi

94www.gateway.comNoticesCopyright © 2004 Gateway, Inc.All Rights Reserved14303 Gateway PlacePoway, CA 92064 USAAll Rights ReservedThis publication is