Gateway LapTop User Manual download pdf (Page 110)

CHAPTER 9: Troubleshooting

102

Fingerprint reader

The fingerprint reader does not recognize your fingerprint

• Make sure that you are using the correct method for

swiping your finger. For more information, see

“Running the TouchStrip Tutorial” on page 30.

• Make sure that you are using a finger that you have

enrolled. For more information, see “Enrolling your

fingerprints” on page 31.

• For more information about troubleshooting the

fingerprint reader, click Start,

All Programs, Protector

Suite QL, then click Help.

Hard drive

You see an “Insufficient disk space” error message

• Delete unnecessary files from the hard drive using Disk

Cleanup. For instructions on deleting unnecessary files,

see “Deleting unnecessary files” in your online User

Guide.

• Empty the Recycle Bin by right-clicking the Recycle Bin

icon, then clicking Empty Recycle Bin.

• Save your files to another drive. If the hard drive is full,

copy any files not regularly used to backup media, then

delete them from the hard drive.

You see a “Data error” message

• This may be the result of a defective area on the hard

drive. To fix hard drive problems, run the Error checking

program. For instructions on fixing hard drive problems,

see “Checking the hard drive for errors” in your online

User Guide.

Caution

All deleted files will be lost when you empty the Recycle Bin.

Help

For more information about file management, click Start, then

click Help and Support. Type the keyword file management in the

Search box, then press E

NTER.

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Gateway LapTop User Manual Page 110