Gateway 980 User Manual

5Interiorwww.gateway.comInteriorRear fanCard retentioncover releaselatchFull-length cardretention clipCable clipHot-swap bay fanPCI card fanCable clip

95Troubleshootingwww.gateway.comPowerYou press the power button, but the server does not turn on If the power button LED is green, the server is turn

96Chapter 6: Troubleshootingwww.gateway.comTelephone supportBefore calling Gateway Technical SupportIf you have a technical problem with your server,

97Telephone supportwww.gateway.comTelephone supportGateway offers a wide range of customer service, technical support, and information services.Teleph

98Chapter 6: Troubleshootingwww.gateway.comTutoring and trainingGateway's Technical Support professionals cannot provide hardware and software tr

A99ServerSpecificationsThe following specifications are for the standard configuration. Your server may contain optional equipment. All specifications

100Appendix A: www.gateway.comSystem specificationsCase sizeTower: 7.75 × 18 × 17.5 inches (19.69 × 45.72 × 44.45 cm)WeightVaries by configurationFans

101System board specificationswww.gateway.comSystem board specificationsProcessorDual 603-pin (E7500) or 604-pin (E7501) sockets400 MHz (E7500) or 400

102Appendix A: www.gateway.comEnvironmental specificationsThe following specifications identify maximum environmental conditions. At no time should th

103Video specificationswww.gateway.comVideo specifications DDC 2B support Integrated 230 MHz DAC 4 MB memoryResolution supportRefresh Rate (Hz)Reso

104Appendix A: www.gateway.comElectronic specificationsMemory mapInterruptsThe following table reflects a typical configuration, but you can change th

6Chapter 1: Checking Out Your Gateway Serverwww.gateway.comSystem boardLeft sideProcessor 1Processor 264-bit PCI cardslots32-bit PCI cardslotRear fanc

105Electronic specificationswww.gateway.comPCI interrupt routingPCI interrupt routing in PIC mode5USB6 Diskette controller7 Parallel8 Real-time clock9

106Appendix A: www.gateway.comAdditional specificationsFor more information about your server, such as memory size, hard drive size, and processor typ

B107BIOS SettingsYou can print this appendix, then record your custom BIOS settings on the printout. Only settings which can be changed are listed in

108Appendix B: www.gateway.comBIOS menu BIOS submenu Setting ValueMain System TimeSystem DateAdvanced Plug & Play O/SReset Config DataSuperIO Conf

109www.gateway.comS.M.A.R.T.32Bit Data TransferARMD Emulation TypeIDE Configuration: Secondary IDE MasterTyp eLBA/Large ModeBlock (Multi-Sector Transf

110Appendix B: www.gateway.comOnBoard VGA DeviceLegacy USB SupportRemote Access ConfigurationRemote AccessPower Power Button ModeAC Power FailureStand

C111Safety,Regulatory, andLegal InformationImportant safety informationYour Gateway system is designed and tested to meet the latest standards for saf

112Appendix C: www.gateway.com The product should be operated only from the type of power source indicated on the rating label. If your computer has a

113www.gateway.comImportant Do not use Gateway products in areas classified as hazardous locations. Such areas include patient care areas of medical a

114Appendix C: www.gateway.comRegulatory compliance statementsUnited States of AmericaFederal Communications Commission (FCC)Unintentional emitter per

7System boardwww.gateway.comRight sideFront panelconnectorMain power connectorVoltage regulator slot 2Diskette drive connectorVoltage regulator slot 1

115www.gateway.comIf this device causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance

116Appendix C: www.gateway.comCanadaIndustry Canada (IC)Unintentional emitter per ICES-003This digital apparatus does not exceed the Class A limits fo

117www.gateway.comLaser safety statementAll Gateway systems equipped with CD and DVD drives comply with the appropriate safety standards, including IE

118Appendix C: www.gateway.comNoticesCopyright © 2003 Gateway, Inc.All Rights Reserved14303 Gateway PlacePoway, CA 92064 USAAll Rights ReservedThis pu

119IndexNumerics3.5-inch drive adapter 365.25-inch driveinstalling 35location 2Aaccessoriessafety precautions 112add-in cardsee cardaddingse

120 servers 18tape drive 20closingcase 32CMOS batterysee batteryconditionerline 12configuration jumper 7connectionsauxiliary power 7diskette

121Exit menuBIOS Setup utility 76expansion cardsee cardFfansconnectors 7hot-swap bay 5, 7installing 69location 4, 5, 7PCI card 5, 7rear 4, 5

122 Jjackssee connectionsjumper location 7KKensington lock slot 4keyboardcleaning 19port 4troubleshooting 92LLAN jack 4LED indicators 2, 13li

123protecting from surges 11reset button 2source problems 11static electricity 27surge protectors 11troubleshooting 95uninterruptible power

124 voltage regulator 7specifications 99, 106electronic 104environmental 102system board 101video 103starting server 13static electricity 27s

8Chapter 1: Checking Out Your Gateway Serverwww.gateway.comGetting HelpIn addition to your operating system’s documentation, you can use the following

125VVGA port 4video 103voltage regulatorinstalling 56location 7WWeb siteGateway 8

126

29Setting Up YourServerRead this chapter to learn how to: Use your server safely Start and turn off your server Restart (reboot) your server Set u

10Chapter 2: Setting Up Your Serverwww.gateway.comSetting up the hardwareTo make sure that your working environment is safe: Use a clean, dry, flat,

11Protecting from power source problemswww.gateway.comProtecting from power source problemsSurge protectors, line conditioners, and uninterruptible po

12Chapter 2: Setting Up Your Serverwww.gateway.comLine conditionersA line conditioner protects your server from the small fluctuations in voltage from

13Starting your serverwww.gateway.comStarting your serverBefore you start your server for the first time: Make sure that the server and monitor are p

14Chapter 2: Setting Up Your Serverwww.gateway.comIf nothing happens when you press the power button: Make sure that the power cords are plugged in s

iContents1 Checking Out Your Gateway Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1Front . . . . . . . . . . . . . .

15Turning off your serverwww.gateway.comTurning off your serverEvery time you turn off your server, first shut down the operating system. You may lose

16Chapter 2: Setting Up Your Serverwww.gateway.comSetting up the operating systemIf you ordered your server with the operating system already installe

317Maintaining YourServerRead this chapter to learn how to: Care for your server Record the BIOS configuration Manage your server and network

18Chapter 3: Maintaining Your Serverwww.gateway.comCaring for your serverTo extend the life of your server: Be careful not to bump or drop your serve

19Caring for your serverwww.gateway.comCleaning tips Always turn off your server and other peripheral devices before cleaning any components. Use a

20Chapter 3: Maintaining Your Serverwww.gateway.comCleaning the tape driveIf you use a tape drive to back up your files, regular maintenance will leng

21Preparing for system recoverywww.gateway.comPreparing for system recoveryIf your system files are corrupted, you may not be able to start the server

22Chapter 3: Maintaining Your Serverwww.gateway.comSystem administrationGateway Server ManagerGateway Server Manager lets you manage multiple computer

23System administrationwww.gateway.com3 Select the password to set according to the following table.4 Type the password and press ENTER, then type it

24Chapter 3: Maintaining Your Serverwww.gateway.comUsing your Server Companion CDYou can use your Server Companion CD to: Install hardware drivers I

ii Installing an IDE drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35Installing a SCSI hard

425InstallingComponentsRead this chapter to learn how to: Open and close the server case Install drives Install expansion cards and memory modules

26Chapter 4: Installing Componentswww.gateway.comPreparing to install componentsSelecting a place to workWork on your server in an area that: Is clea

27Preventing static electricity dischargewww.gateway.comPreventing static electricity dischargeThe components inside your server are extremely sensiti

28Chapter 4: Installing Componentswww.gateway.comOpening the server caseBecause the components inside your server are extremely sensitive to static el

29Opening the server casewww.gateway.com3 Unlock the front cover.4 Press the two front cover release latches, then pull the cover away from the server

30Chapter 4: Installing Componentswww.gateway.com6 Loosen the three captive thumbscrews that secure the side panel to the server.7 Slide the side pane

31Opening the server casewww.gateway.com8 If your server has an air duct, pull the tab on the right until it releases the duct from the server, then l

32Chapter 4: Installing Componentswww.gateway.comClosing the server caseTo close the server case:1 For more stability, place the server on its side.2

33Closing the server casewww.gateway.com7 Align the notch in the bottom of the front cover with the rail on the front of the case, then swing the cove

34Chapter 4: Installing Componentswww.gateway.comInstalling drivesYour server’s basic configuration includes one CD drive and one 3.5-inch diskette dr

iiiA Server Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99System specifications

35Installing driveswww.gateway.com If cable-select is available (drive assignments will be marked on the cable), the IDE cable assigns the master/sla

36Chapter 4: Installing Componentswww.gateway.com3 If you are replacing a drive, go to Step 7.- OR -If you are adding a new drive, press and hold the

37Installing driveswww.gateway.com5 If you are adding a 3.5-inch hard drive, use the screws that came with your IDE hard drive to secure the drive to

38Chapter 4: Installing Componentswww.gateway.comIf you are replacing the 3.5-inch drive adapter with a new 5.25-inch drive, remove the two screws con

39Installing driveswww.gateway.com8 If you are removing a drive from one of the top two bays, first remove the 3.5-inch diskette drive so you can reac

40Chapter 4: Installing Componentswww.gateway.com10 Remove the screws that secure the mounting rails to the old drive, then use the screws to attach t

41Installing driveswww.gateway.com13 Connect the drive cables. For more information, see the drive’s documentation.14 Follow the instructions in “Clos

42Chapter 4: Installing Componentswww.gateway.comInstalling a SCSI hard driveUse this procedure to add or replace hard drives in the hot-swap bay. You

43Installing driveswww.gateway.com2 If a drive has failed, determine which drive has failed by running storage console software. Match the software’s

44Chapter 4: Installing Componentswww.gateway.comIf you are adding a new drive, remove the bag taped to the inside of the drive tray, then remove the

iv

45Installing memorywww.gateway.comInstalling memoryWhen you upgrade your server memory, make sure that you install the correct type of memory module f

46Chapter 4: Installing Componentswww.gateway.comTo install or replace memory:1 Follow the instructions in “Preventing static electricity discharge” o

47Installing PCI expansion cardswww.gateway.comInstalling PCI expansion cardsYour server uses the PCI-X bus. Use the following chart to determine the

48Chapter 4: Installing Componentswww.gateway.comTo replace, add, or reseat a PCI expansion card:1 Follow the instructions in “Preventing static elect

49Installing PCI expansion cardswww.gateway.com5 Pull the card retention cover’s release lever, then swing the retention cover away from the expansion

50Chapter 4: Installing Componentswww.gateway.com8 Push the card retention cover against the expansion cards until the retention cover clicks into pla

51Installing PCI expansion cardswww.gateway.com10 Connect any cables to the card. For more information, see the instructions in the card’s documentati

52Chapter 4: Installing Componentswww.gateway.comInstalling a processorThe server is compatible with Intel® Xeon processors with 512 KB cache. The ser

53Installing a processorwww.gateway.com4 If your server has a passive heat sink, press down on the heat sink locking lever on each side, push them sli

54Chapter 4: Installing Componentswww.gateway.com5 Remove the heat sink.6 Press down on the processor locking lever, push it slightly away from the pr

11Checking OutYour GatewayServerRead this chapter to learn: Where drives, ports, jacks, and controls are located Where system board components are l

55Installing a processorwww.gateway.com12 If your heat sink has a fan, plug the fan into the connector on the system board next to the heat sink.13 If

56Chapter 4: Installing Componentswww.gateway.comInstalling a voltage regulatorTo install a voltage regulator:1 Follow the instructions in “Preventing

57Replacing the power supplywww.gateway.comReplacing the power supplyYour server uses hot-swappable redundant power supplies. If one of the two power

58Chapter 4: Installing Componentswww.gateway.comTo replace the power supply:1 Examine the LED indicators on the back of each power supply to identify

59Replacing the power supplywww.gateway.com2 Unplug the power cord from the failed power supply.3 While pressing the power supply’s lever release latc

60Chapter 4: Installing Componentswww.gateway.comReplacing the SCSI backplaneYour server has two hot-swap cages that can each hold four SCSI drives. E

61Replacing the SCSI backplanewww.gateway.com6 Slide the hot-swap cage out about two inches from the case.

62Chapter 4: Installing Componentswww.gateway.com7 From inside the case, remove the power, SCSI, and manageability cables from the backplane. The mana

63Replacing the SCSI backplanewww.gateway.com9 Loosen the captive thumbscrew that secures the backplane to the hot-swap cage.Thumbscrew

64Chapter 4: Installing Componentswww.gateway.com10 Slide the backplane up slightly, then lift it away from the hot-swap cage.11 Place the new backpla

2Chapter 1: Checking Out Your Gateway Serverwww.gateway.comFrontCD driveUSB portsDiskette drivePower buttonAdditional drive baysReset buttonKey lockCo

65Replacing the SCSI backplanewww.gateway.com15 Reinstall the fan.16 Install each of the drives back into the hot-swap cage. Make sure that you replac

66Chapter 4: Installing Componentswww.gateway.comReplacing the system boardTo replace the system board:1 Follow the instructions in “Preventing static

67Replacing the system boardwww.gateway.com10 Remove the system board tray’s thumbscrew on the back of the case.11 Slide the tray toward the front of

68Chapter 4: Installing Componentswww.gateway.com12 Lift the tray away from the case.13 Insert the new system board tray into the case, then slide the

69Replacing a fanwww.gateway.comReplacing a fanThe pictures in this procedure show the hot-swap bay fan. All case fans can be replaced in the same man

70Chapter 4: Installing Componentswww.gateway.com5 Insert the new fan’s mounting posts into the fan mounting slots, then slide the fan down until it s

71Replacing the CMOS batterywww.gateway.comReplacing the CMOS batteryIf the server clock does not keep time or the settings in the BIOS Setup utility

72Chapter 4: Installing Componentswww.gateway.com6 Locate the old battery on the system board and note its orientation. You will need to install the n

73Replacing the CMOS batterywww.gateway.com7 Push the battery retention clip away from the battery until the battery lifts up. You can use a screwdriv

74Chapter 4: Installing Componentswww.gateway.com

3Frontwww.gateway.comHot-swap drives

575Using the BIOSSetup UtilityRead this chapter to learn how to: Open the BIOS Setup utility Update the BIOS Reset the BIOS settings to their facto

76Chapter 5: Using the BIOS Setup Utilitywww.gateway.comOpening the BIOS Setup utilityThe BIOS Setup utility stores basic settings for your server. Th

77Updating the BIOSwww.gateway.comUpdating the BIOSIf you need a new version of the BIOS, you can download the BIOS update from Gateway, then install

78Chapter 5: Using the BIOS Setup Utilitywww.gateway.comResetting the BIOSThe Clear BIOS jumper on the system board lets you return all BIOS settings

79Resetting the BIOSwww.gateway.com8 Remove the jumper across pins 2-3 of jumper JP7, then place the jumper across pins 1-2. The BIOS memory is cleare

80Chapter 5: Using the BIOS Setup Utilitywww.gateway.com

681TroubleshootingRead this chapter to learn how to: Interpret error messages and codes Troubleshoot Get telephone support and trainingIf the sugge

82Chapter 6: Troubleshootingwww.gateway.comSafety guidelinesWhile troubleshooting your server, follow these safety guidelines: Never remove the side

83Error messageswww.gateway.comError messagesThese messages often indicate procedural errors such as typing an incorrect keystroke or trying to save a

84Chapter 6: Troubleshootingwww.gateway.comInvalid partition table The master boot record may be corrupt. For troubleshooting information, see “The m

4Chapter 1: Checking Out Your Gateway Serverwww.gateway.comBackMouse portSerial portPower connectorUSB portsParallel portCard retention cover leverMon

85Troubleshootingwww.gateway.comTroubleshootingFirst stepsTry these steps first before going to the following sections: Make sure that the power cord

86Chapter 6: Troubleshootingwww.gateway.com Remove the side panel by following the instructions in “Closing the server case” on page 32, then make su

87Troubleshootingwww.gateway.comBIOSThe settings in the BIOS Setup utility are not retained Replace the CMOS battery. For more information, see “Repl

88Chapter 6: Troubleshootingwww.gateway.comCD driveYour server does not recognize a CD or the CD drive Restart your server, then open the BIOS Setup

89Troubleshootingwww.gateway.com Open your server and make sure that the cables are connected correctly to the diskette drive and the system board. T

90Chapter 6: Troubleshootingwww.gateway.comYou receive a “Non-system disk” or “disk error” error message Eject the diskette from the diskette drive,

91Troubleshootingwww.gateway.comThe master boot record is corrupted In a Windows network operating system, repair the master boot record using FDISK.

92Chapter 6: Troubleshootingwww.gateway.comKeyboardLiquid has been spilled into the keyboard If you spilled liquid in the keyboard, turn off your ser

93Troubleshootingwww.gateway.comTo check the dialing properties in Windows 2000 Server:1 Click Start, Settings, then click Control Panel. The Control

94Chapter 6: Troubleshootingwww.gateway.comThe modem is not recognized by your server If the modem shares the telephone line with another device, mak