Gateway E-4400 User Manual Page 1

MAN US E4400 SYS GDE /MVCASR1 1/008505593E-4400 DesktopSystem Manual

Rear panel 3Rear panel The desktop case rear panel includes the following Input/Output (I/O) ports, connectors, and switches:Kensington lock

Regulatory compliance statements 93Regulatory compliance statementsAmerican usersFCC Part 15This device has been tested and found to comply w

94 Safety, Regulatory, and NoticesFCC part 68 (applicable to products fitted with USA modems)Your modem complies with Part 68 of the Federal

Regulatory compliance statements 95Canadian usersICES-003This digital apparatus does not exceed the Class B limits for radio noise emissions

96 Safety, Regulatory, and NoticesEuropean usersEuropean directivesThis Information Technology Equipment has been tested and found to comply

Regulatory compliance statements 97Japanese usersVCCI statementThis equipment is in the Class B category (Information Technology Equipment to

98 Safety, Regulatory, and NoticesAustralia and New Zealand usersEMI statementThis device has been tested and found to comply with the limits

Laser safety statement 99Laser safety statementAll Gateway systems equipped with CD and DVD drives comply with the appropriate safety standar

100 Safety, Regulatory, and NoticesTelevision antenna connectors protection (for systems fitted with TV/cable TV tuner cards)External televis

Television antenna connectors protection (for systems fitted with TV/cable TV tuner cards) 101Reference Grounding component1 Electric service

102 Safety, Regulatory, and NoticesNoticesCopyright © 1999 Gateway, Inc.All Rights Reserved4545 Town Centre CourtSan Diego, CA 92121 USAAll R

4 System FeaturesVertical desktop featureYou can set up your desktop to sit vertically by using a stand included with your accessory kit. Thi

Specifications 105ASpecificationsThe following specifications are for the standard configuration; your system may contain optional equipment.

106 SpecificationsI/O ports One parallel port, two serial ports, two USB ports, one PS/2 keyboard port, one PS/2 mouse port, one video port,

Index 107IndexNumerics3.5-inch device, installing additional 26Aaccessories, safety precautions 93adapter cards, troubleshooting 79adding dri

108 IndexEemptying the recycle bin 61error messages 86Exit menu, Setup utility 48expansion cardadding 42troubleshooting 79FFAQ (frequently as

Index 109memoryconfiguration 38installing 38maximum 38troubleshooting 76minitower, converting to 4modem, troubleshooting 77monitoradjusting 1

110 IndexRiser cardback view 8front view 7Ssafetygeneral precautions 91ScanDisk 57SCSI device, troubleshooting 78Security menu, Setup utility

Index 111Uupdating the BIOS 49UPS (uninterruptible power supply) 56USB port 3utilities, hard drive maintenance 57Vvertical desktop feature 4v

112 Index

MAN US E4400 SYS GDE /MVCASR1 1/008505593E-4400 DesktopSystem Manual

System board 5System board The following figure and list identify system board components.A AGP slotB Parallel portCSerial port 2D Serial por

6 System FeaturesI Microphone-inJ Audio line-inK Configuration jumper (J5K1)L BatteryM Slot 1 connectorN RIMM sockets (2)

Riser card 7Riser cardThe riser card is mounted to the chassis by brackets at its base and two screws at the top. The two screws attach the r

8 System FeaturesBackA Primary IDE connectorB Secondary IDE connectorC Floppy Drive connectorD RJ-45 LAN connectorE Ethernet LAN Indicator LE

Setting up your system 92System SetupSetting up your systemFollow the instructions on the poster that came with your system for assembly inst

10 System SetupStarting your systemBefore you start your system for the first time: Make sure that the voltage selector switch on the back of

Starting your system 11If nothing happens when you turn on the system: Recheck the power cables to make sure that they are securely plugged

12 System SetupTurning off your systemEvery time you turn off your system, shut down the operating system first. You may lose data if you do

iContentsPreface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Resetting your system 13Resetting your systemIf your computer does not respond to keyboard or mouse input, you may have to close a program or

14 System Setup

Static electricity precautions 153Case AccessStatic electricity precautionsStatic electricity can permanently damage electronic components in

16 Case AccessFollow these precautions to avoid electrostatic damage to your computer components: Avoid static-causing surfaces such as plast

Opening the case 17Opening the caseTo work on the internal components of the computer, you must open the case, which has two removable parts:

18 Case Access4 Lift up the rear of the cover and slide the cover toward the rear of the computer until the lip on the cover is free of the f

Closing the case 19Closing the caseReplace the chassis cover as soon as you finish installing or removing components so that dust and dirt (w

20 Case Access

Preparing to replace or add a drive 214Replacing and Adding DrivesPreparing to replace or add a driveOne 3.5-inch diskette drive, one 3.5-inc

22 Replacing and Adding DrivesAs you prepare to install drives, keep the following in mind: To remove and install drives, you need a groundin

ii 5 System Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31Removing the system board . .

Preparing to replace or add a drive 23 If only one drive is attached to a controller cable, configure the drive as single if it is a hard dr

24 Replacing and Adding Drives3.5-inch diskette or CD drivesBoth the 3.5-inch diskette drive and 5.25-inch CD drives are secured in the chass

3.5-inch diskette or CD drives 256Remove the rails on both sides of the drive and snap them onto the new drive in the same positions. Make su

26 Replacing and Adding DrivesInstalling an additional 3.5-inch deviceThe second 3.5-inch drive bay can be used to install a 3.5-inch device

3.5-inch diskette or CD drives 275Remove the metal shield from the front of the drive bay, if installed, by placing a flat-bladed screwdriver

28 Replacing and Adding DrivesHard drivesRemoving and replacing the hard driveThe hard drive is secured to a mounting plate that snaps out of

Hard drives 299Close the case (see “Closing the case” on page 19.)10 Reconnect the power and modem cords, and turn on the system.Adding a sec

30 Replacing and Adding Drives5 Slide the mounting bracket towards the back of the chassis until the tabs disengage from the chassis. Lift th

Removing the system board 315System ComponentsRemoving the system boardThe system board is installed on a set of guide rails, and can be remo

32 System Components4 Lift the panel up and out.5Clear the panel from the chassis.Tabs

iii9 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71Introduction . . .

Removing the system board 336Locate the release lever at the outside center edge of the system board and lift the lever upward slightly. Pull

34 System Components To install the system board:1 If installing a new system board, mount the rails (removed in Step 9 above) on the bottom

Replacing the processor 35Replacing the processorThe system is compatible with the Intel® Pentium® III 100 and 133 MHz front-side bus (FSB) p

36 System Components5 Push the screwdriver toward the processor. The tab that locks the processor in place opens. Lift up slightly on the sid

Replacing the processor 378Align the new processor with the processor slot (note that the processor slot is keyed so the processor can only b

38 System ComponentsAdding or replacing memory The Rambus Dynamic Random Access Memory (RDRAM) Rambus In-line Memory Modules (RIMMs) supporte

Adding or replacing memory 39 To add or remove RIMMs:1 Turn off the system and disconnect the power cord, modem cord (if installed), and all

40 System Components3 If you are adding a RIMM, pull open the socket clamps on each side of the RIMM socket, and remove the CRIMM.4 If you ar

Adding or replacing memory 416Insert the new RIMM into the socket and align the two notches in the RIMM with the two notches in the RIMM sock

42 System ComponentsAdding an expansion cardThe E-4400 desktop computer has three expansion slots on the riser card for PCI cards. To add a P

iv

Adding an expansion card 435Locate an available slot and remove the slot cover by releasing the lock tab. Save the cover for reinstallation i

44 System ComponentsReplacing the batteryThe battery provides power for the system real-time clock and CMOS memory, which holds the system co

Replacing the battery 457Using a small flat-bladed screwdriver, carefully remove the battery from its socket on the system board.8 Press the

46 System Components Turn off the computer, remove the cover, and verify that all cables inside the case are attached securely. Also, make s

About the BIOS Setup utility 476Using the BIOS Setup UtilityAbout the BIOS Setup utilityThe computer’s BIOS has a built-in setup utility that

48 Using the BIOS Setup UtilityAs you select items on the Main menu, or in submenus, you will see specific information related to the current

Updating the BIOS 49Updating the BIOSIf you need a new version of the BIOS, you can download the BIOS update from technical support on the Ga

50 Using the BIOS Setup Utility To update the BIOS:1 Place the bootable diskette containing the BIOS files into drive A: then restart the com

Setting the system board jumpers 51Setting the system board jumpersThe J5K1 configuration jumper on the system board lets you clear passwords

52 Using the BIOS Setup Utility To recover the BIOS:1 Turn off the system and disconnect the power cord, modem cord (if installed), and all e

Conventions used in this manual vPrefaceConventions used in this manualThroughout this manual, you will see the following conventions:Convent

Setting the system board jumpers 53Troubleshooting: If the BIOS recovery was unsuccessful the computer will beep continuously or will not bee

54 Using the BIOS Setup Utility

Protecting against power source problems 557Managing Your SystemProtecting against power source problemsSurge suppressors, line conditioners,

56 Managing Your SystemWhen purchasing a surge suppressor: Make sure the surge suppressor meets the appropriate product safety certification

Maintaining and managing your hard drive 57Maintaining and managing your hard driveRegular maintenance can keep your hard drive operating eff

58 Managing Your System7 Click Start. ScanDisk checks the drive for errors.8 Follow any instructions on screen for completing the scan.Using

Maintaining and managing your hard drive 59Log off network connections before starting Disk Defragmenter, or network communication may stop t

60 Managing Your SystemBacking up filesRegularly backing up your files protects you from losing data and lets you keep fewer files on your ha

Maintaining and managing your hard drive 616Highlight all the files in the list except those with today’s date.7 Press DELETE.Deleting tempor

62 Managing Your SystemSystem integrityProtecting against virusesA virus is a program written with malicious intent for the purpose of creati

vi Getting additional informationLog on to the Gateway Support Center at www.gateway.com/support to find information about your system or oth

System integrity 63 To remove a virus:1 If you suspect your system has been infected with a virus, find and remove the virus immediately usin

64 Managing Your SystemSystem RecoveryTake advanced precautions that will allow you to restart your system and recover damaged files in the e

System Recovery 654Click Print.5 In Report type, select All devices and system summary.6 Press OK.Using your System Restoration CDThe System

66 Managing Your SystemSystem power managementThe power-management features supported by your system are described in the following sections.

System power management 67Checking the type of power management on your systemACPI is available only if Windows 98 was installed with ACPI en

68 Managing Your System3 Click the Advanced tab.4 Under When I press power button on my computer, select Standby.5 Click OK.After you have se

Cleaning the mouse 698Cleaning Your SystemCleaning the mouseIf the mouse pointer on the screen moves erratically when you move the mouse, the

70 Cleaning Your SystemCleaning the keyboardYou should clean the keyboard occasionally to free it of dust and lint particles trapped under th

Introduction 719TroubleshootingIntroductionIf your system does not operate correctly, re-read the instructions for the procedures you have pe

72 TroubleshootingTroubleshooting checklistBefore turning on the system, make sure that: The power cord is connected to the AC power-in conne

Standard features 11System FeaturesStandard features Intel® Pentium III processor with 133 MHz Front Side Bus (FSB) Desktop to tower convers

CD drive problems 73CD drive problemsAn audio CD produces no soundThe CD drive is not recognized by the systemProbable Cause SolutionThe CD i

74 TroubleshootingThe CD is scratched or dirty.Try cleaning the CD with a lint-free cloth. Check the CD for scratches.The CD drive needs to b

Hard drive problems 75Hard drive problemsThe SCSI drive is not recognized by the systemThe IDE drive is not recognized by the systemProbable

76 TroubleshootingMemory/processor problemsMemory errors were detected during system start upA new processor is not recognized by the systemP

Modem problems 77Modem problemsThe modem is not recognized by the systemProbable Cause SolutionThe modem has not been added as new hardware.A

78 TroubleshootingPeripheral/adapter problemsA SCSI device is not recognized by the systemThe diskette drive is not recognized by the systemP

Peripheral/adapter problems 79The diskette drive will not read, write, or formatThe diskette drive LED illuminates continuouslyAn adapter car

80 TroubleshootingPrinter problemsThe printer will not turn onThe printer is turned on but will not printThe printer prints garbled textProba

System problems 81System problemsThe system will not start upThe system is non-responsiveThe keyboard does not workProbable Cause SolutionThe

82 TroubleshootingThe mouse does not workProbable Cause SolutionThe mouse is not plugged in or connected properly.Check the cable. Make sure

2 System FeaturesFront panel The desktop case front panel includes the following features:Audio-out jack connects headphones or powered speak

Video problems 83Video problemsThe system is running but there is no displayThe text on the display is dim or difficult to readProbable Cause

84 TroubleshootingThe color monitor displays everything in black and whiteThe displayed characters are garbledThe video is distortedProbable

Video problems 85The monitor is too close to a source of electrical interference.Move the monitor away from sources of electrical interferenc

86 TroubleshootingError messagesThis section lists common error messages that may be displayed on your monitor. These messages often indicate

Error messages 87Diskette drive reset failed. Enter the BIOS Setup utility, then verify the diskette drive parameters.Check the diskette driv

88 TroubleshootingInvalid password. Enter your password again, making sure to enter it correctly.If you do not know the password, you may nee

Error messages 89Not enough memory. Close all programs that are not currently in use.Print queue is full. Wait until the current print job ha

90 Troubleshooting

Important safety information 9110Safety, Regulatory, and NoticesImportant safety informationYour Gateway system is designed and tested to mee

92 Safety, Regulatory, and Notices If you use an extension cord with this system, make sure that the total ampere rating on the products plug